{"id":3966794,"url":"https://alion.io/job/tryg-microsoft-copilot-service-delivery-manager","title":"Microsoft Copilot Service Delivery Manager","company":{"id":712491,"name":"Tryg","domain":"tryg.com","url":"https://alion.io/company/tryg","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ballerup, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"DLP","optional":false},{"name":"GDPR","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:33:36Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-15T06:30:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you passionate about Microsoft 365, AI-powered workplace technologies, and service management? Do you enjoy balancing innovation, governance, and operational excellence while helping colleagues realize value from new technologies?\nAbout the role | Service Delivery Manager\nIn our Modern Workplace team, we enable secure, compliant, and value-driven use of Microsoft Copilot across Tryg.\nMicrosoft Copilot is becoming an increasingly important part of how we work, collaborate, and create value. As our Service Delivery Manager for Microsoft Copilot, you will play a key role in ensuring that Copilot remains a stable, secure, scalable, and business-relevant service across the organization.\nIn this newly established role, you will be responsible for the Microsoft Copilot service end-to-end, helping transform AI potential into measurable business outcomes. You will be responsible for balancing user value, operational excellence, governance, compliance, and cost efficiency while ensuring that Copilot continues to evolve as a strategic capability for Tryg.\nYou will work closely with colleagues across Modern Workplace, AI Hub, Security, Compliance, Service Management, Licensing, Sourcing, and business functions, as well as external partners such as Microsoft and managed service providers.\nCore tasks:\nEnsure service quality, stability, availability, security, compliance, user satisfaction, and measurable business value of Microsoft Copilot across Tryg\nOwn and coordinate incidents, requests, changes, releases, licensing, and operational readiness activities together with internal and external service providers\nMonitor service health, adoption, license utilization, costs, risks, and user feedback to drive continuous improvement and optimization\nDrive user adoption and value realization through stakeholder engagement, communication, guidance, and data-driven insights\nMaintain governance, controls, policies, and audit documentation supporting Responsible AI, GDPR, DORA, and security requirements\nDevelop and maintain the Copilot service roadmap, operating model, governance framework, and service lifecycle processes\nBuild strong relationships across business, technology, governance, and supplier organizations to ensure successful scaling of Copilot across Tryg\nContribute to sustainable service economics through license optimization, cost transparency, and support of business case and investment decisions\nMicrosoft Copilot has the potential to transform how employees work and collaborate across Tryg. To realize this potential, we need a dedicated service owner who can combine operational discipline with strategic thinking and ensure that Copilot delivers value in a secure, compliant, and scalable way.\nAbout you | Technical flair and business understanding\nWe are open to different professional backgrounds, but we expect you to bring strong experience within Microsoft 365 services, service management, and stakeholder collaboration.\nYou understand how technology, governance, and business objectives come together and are motivated by creating services that deliver both user value and measurable business outcomes.\nIn this role, you will work with technologies and disciplines such as:\nMicrosoft Copilot\nMicrosoft 365\nMicrosoft Purview\nData Loss Prevention (DLP)\nIdentity and Access Management\nService Management and ITSM processes\nResponsible AI and AI Governance\nRisk, Compliance, and Regulatory Frameworks\nTo succeed in the role, we imagine that you:\nHave strong experience with Microsoft 365, service management, and delivering business-facing technology services\nAre skilled at building relationships and navigating across business, technology, governance, and external partners\nCan translate business needs into service improvements, adoption initiatives, governance frameworks, and roadmap priorities\nThrive in environments where innovation, compliance, security, operational excellence, and user value must go hand in hand\nTake a proactive, analytical, and data-driven approach to continuous improvement and decision-making\nAbout us | Modern Workplace\nAt Modern Workplace, we're on a mission to empower every colleague to do their best work.\nFrom the moment a new employee logs in for the first time to their final day with the company, we ensure they have the digital tools, technology, and support they need to succeed. We deliver everything from devices, workplace technology, collaboration platforms, and meeting experiences to mobile services, productivity tools, automation, analytics, and AI-powered solutions such as Microsoft Copilot.\nIn short, we are the team behind the digital workplace. We make technology work seamlessly so our colleagues can focus on serving customers, collaborating effectively, and driving the business forward.\nCurious?\nSend your application as soon as possible, but no later than November 23rd, 2026, as we will be conducting interviews on an ongoing basis.\nIf you have any questions regarding the role, you are welcome to contact Head of Modern Workplace, Lars Stryhn, at .","description_format":"text","description_chars":5072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-09T14:33:36Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.883,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/tryg-microsoft-copilot-service-delivery-manager","json_url":"https://alion.io/job/tryg-microsoft-copilot-service-delivery-manager.json","meta":{"generated_at":"2026-11-15T08:04:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":63,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":712491},"rest":"https://alion.io/mcp/rest/get_company?id=712491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftryg-microsoft-copilot-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftryg-microsoft-copilot-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftryg-microsoft-copilot-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tryg-microsoft-copilot-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftryg-microsoft-copilot-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966794}},{"tool":"search_jobs","arguments":{"company":"tryg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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