{"id":256863,"url":"https://alion.io/job/tryzens-global-client-principal-12-month-fixed-term-contract","title":"Client Principal (12-Month Fixed-Term Contract)","company":{"id":5399,"name":"Tryzens","domain":"tryzens.com","url":"https://alion.io/company/tryzens-global","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-05T19:44:13Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.\nWe're looking for a senior, client-facing leader to be the single owner of the strategic relationship across one of our major accounts - the trusted advisor to a client's senior business, technology and digital leaders, and the person accountable for the direction, health and organic growth of the account.\nYou'll work alongside a Programme Manager (who owns the delivery plan) and a Programme Architect (who owns technical direction), with your own distinct focus: the client's strategic agenda - why the transformation matters, what it should achieve, and what comes next. It's a role built on relationships, insight and clarity, rather than formal authority over delivery or technical decisions.\nWhat You'll Own\nStrategic Client Leadership\nThe senior client relationship across business, technology and digital - trusted advisor and single strategic point of contact at executive level\nThe strategic account plan, translating the client's business strategy into a multi-year digital roadmap and shared partnership vision\nThe strategic narrative for the transformation, keeping executive stakeholders aligned on outcomes, value and direction\nRelationship-level escalation, and guardianship of client confidence and satisfaction\nAccount Growth & Commercial Direction\nOrganic account growth - identifying, shaping and originating new opportunities across the account\nGrowth of recurring and managed-service revenue alongside project delivery\nAccount retention and growth in partnership with the commercial team (you own the strategy and demand; they own closing and booking)\nBroadening the relationship across the client's wider digital agenda, beyond the current programme\nAdvisory & Domain Expertise\nSenior advisory judgment on the client's biggest questions, drawing in domain specialists where needed\nTranslating business problems into shaped engagements the delivery teams can execute\nBusiness case creation - benefits framing and commercial narrative to help client executives secure funding\nOrchestration Across the Account\nClose partnership with the Programme Manager and Programme Architect, aligning strategic agenda with a deliverable plan and coherent architecture - owning the \"why and what next,\" not the \"how\" or \"when\"\nFraming and agreeing trade-offs with client executives when strategy, delivery and architecture pull against each other\nLeading the account's governance forums - steering committees, architecture review boards and equivalent - aligned with the Programme Manager and Programme Architect\nFeeding account insight and lessons learned back into the wider business\nRequirements\nSenior client-facing leadership in digital / technology consulting or professional services, owning strategic relationships with enterprise clients at C-level\nA track record of growing a major account - expanding scope and revenue through deep, trusted client relationships\nA strong grasp of digital commerce and customer experience, across both project and recurring / managed-service delivery models\nExperience with enterprise platform ecosystems - Salesforce, Adobe and/or SAP - preferred\nCommercial acumen: account planning, shaping deals and roadmaps, and connecting client strategy to measurable value\nCredibility across business, technology and digital audiences - equally at home in a strategic conversation with a CEO, a CIO/CTO or a CMO / Chief Digital Officer\nExperience working alongside programme delivery and architecture leadership without owning delivery or technical decisions\nA proactive, self-starting style - you create momentum and pursue opportunities without waiting to be directed\nHigh emotional intelligence, resilience and composure - comfortable being the single strategic owner of a flagship account\nA collaborative approach that works cleanly alongside a Programme Manager and Programme Architect without blurring accountabilities\nBenefits\nFlexible working with hours that support life outside work.\nHybrid by design: work from home, or from one of our offices when it suits you.\nLearning and development opportunities to help you grow your skills and career.\nTeam social events to connect, celebrate wins, and have a bit of fun together.\nTwo charity/volunteer days each year to support causes that matter to you.\n25 days’ annual leave per year, plus a day off for your birthday.\nTryzens Awards recognising the great work across our global teams.\nAccess to our Employee Assistance Programme (EAP) for confidential support.\nEnhanced parental leave, including maternity and paternity benefits.\nMore about Tryzens: http://tryzens.com/\nWe’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. 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