{"id":2402163,"url":"https://alion.io/job/tsgrisk-desktop-support-technician","title":"Desktop Support Technician","company":{"id":4418544,"name":"TSG Risk Management","domain":"tsgrisk.com","url":"https://alion.io/company/tsgrisk","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-30T20:56:06Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T09:27:39Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Desktop Support Analyst\nPosition Summary\nWe are seeking a Desktop Support Analyst to provide hands-on support to employees in a fast-paced, professional environment. This person should be comfortable taking ownership of common Windows, Microsoft 365, hardware, and connectivity issues and resolving them with minimal guidance.\nThe ideal candidate has 2 to 5 years of direct end-user support experience, strong troubleshooting skills, and a genuine interest in delivering reliable, responsive desktop support. This is a full-time, onsite position in New York City.\nKey Responsibilities\nProvide desk-side and remote technical support to employees\nDiagnose and resolve Windows 10 and Windows 11 issues, including login, application, performance, and device problems\nTroubleshoot Microsoft 365 applications, particularly Outlook, Teams, OneDrive, Word, Excel, and PowerPoint\nInstall, configure, deploy, and support desktops, laptops, printers, docking stations, and other peripherals\nResolve account lockouts, password resets, access issues, and basic permissions requests using Active Directory or Microsoft Entra ID\nAssist with endpoint setup and management using Microsoft Intune or a similar platform\nManage incidents and service requests in ServiceNow or a comparable ticketing system\nTroubleshoot basic VPN, Wi-Fi, and network connectivity issues, escalating more complex problems when appropriate\nSupport new-hire setups, equipment replacements, system upgrades, and technology rollouts\nDocument troubleshooting steps and resolutions in the ticketing system\nProvide patient, professional support to employees with varying levels of technical knowledge\nRequired Qualifications\n2 to 5 years of hands-on desktop support or end-user IT support experience\nStrong practical experience troubleshooting Windows 10 and Windows 11 in a business environment\nHands-on experience resolving Microsoft 365 issues, especially Outlook and other commonly used Office applications\nAbility to independently diagnose and resolve common hardware, software, account, and connectivity issues\nWorking knowledge of Active Directory or Microsoft Entra ID\nFamiliarity with Microsoft Intune or a comparable endpoint management platform\nExperience using ServiceNow or a similar ticketing system\nExperience setting up and troubleshooting laptops, desktops, printers, and peripherals\nStrong communication skills and a service-oriented approach\nAbility to work onsite in New York, NY, Monday through Friday\nPreferred Qualifications\nExperience supporting Teams, OneDrive, and SharePoint Online\nExperience providing executive or VIP support\nExperience in a corporate or enterprise environment\nExposure to mobile device management\nFamiliarity with ITIL-based support processes\nPosition Details\nJob Title: Desktop Support Analyst\nJob Type: Full-time\nSalary: $80,000 to $90,000 per year\nSchedule: Monday through Friday, 40 hours per week\nWork Location: Onsite in San Francisco, CA","description_format":"text","description_chars":2945,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T23:50:15Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring 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