{"id":2402165,"url":"https://alion.io/job/tsgrisk-senior-desktop-support-engineer","title":"Senior Desktop Support Engineer","company":{"id":4418544,"name":"TSG Risk Management","domain":"tsgrisk.com","url":"https://alion.io/company/tsgrisk","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-09-30T19:55:19Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T21:28:34Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Senior Desktop Support Engineer\nLocation: New York, NY\nCompensation: $85,000-$110,000 per year\nSchedule: Monday through Friday, 8-hour day shift\nWork Location: In person\nJob Summary\nWe are seeking an experienced Senior Desktop Support Engineer to provide high-level technical support within a fast-paced financial-services environment. This individual will serve as a senior escalation point for complex desktop, hardware, software, network connectivity and access-related issues while delivering responsive, professional support to employees at all levels of the organization.\nThe ideal candidate will have strong technical troubleshooting skills, previous experience supporting users in the financial industry and the ability to manage urgent issues in a high-demand corporate environment. This position requires excellent communication, sound judgment and a strong commitment to customer service.\nResponsibilities\nProvide advanced desktop and end-user support in an on-site financial-services environment.\n\nServe as an escalation point for complex hardware, software, application, network connectivity and access-related issues.\n\nDiagnose and resolve Windows operating system, Microsoft Office and desktop application issues.\n\nInstall, configure, maintain and troubleshoot computers, mobile devices, software and peripheral equipment.\n\nManage and prioritize support tickets while meeting established response and resolution expectations.\n\nSupport employee onboarding and offboarding, including device preparation, application setup, account access and equipment collection.\n\nAssist with user account administration, password resets, permissions and access management.\n\nProvide support for Microsoft Intune, Active Directory and related endpoint-management tools.\n\nTroubleshoot printers, conference-room technology, remote-access tools and other workplace systems.\n\nCoordinate with infrastructure, network, security and application teams to resolve escalated issues.\n\nCommunicate clearly with users regarding issue status, resolution steps and expected timelines.\n\nCreate and maintain accurate technical documentation, support procedures and knowledge-base articles.\n\nIdentify recurring problems and recommend improvements to desktop-support processes and systems.\n\nAssist with technology upgrades, deployments, migrations and other IT projects.\n\nProvide professional, discreet and customer-focused support to executives and other senior employees.\n\nFollow established security, compliance and data-protection procedures.\n\nRequirements\nAt least five years of professional desktop support, help desk or end-user computing experience.\n\nPrevious desktop support experience within the financial-services industry is required.\n\nStrong knowledge of Windows operating systems and Microsoft Office applications.\n\nAdvanced experience troubleshooting computer hardware, software, peripherals and connectivity issues.\n\nExperience with Active Directory, user-access management and permission troubleshooting.\n\nFamiliarity with Microsoft Intune or another endpoint-management platform.\n\nExperience using ServiceNow or another enterprise IT ticketing system.\n\nWorking knowledge of TCP/IP networking, VPNs, Wi-Fi and general connectivity troubleshooting.\n\nExperience supporting employee onboarding, offboarding and workstation deployments.\n\nAbility to prioritize multiple requests and respond effectively to urgent technical issues.\n\nStrong written and verbal communication skills.\n\nExcellent problem-solving skills and attention to detail.\n\nProfessional, customer-service-oriented approach.\n\nAbility to work independently while collaborating with other IT teams.\n\nAbility to handle confidential and sensitive information appropriately.\n\nAbility to work on-site in New York City Monday through Friday.\n\nPreferred Qualifications\nExperience supporting executives, traders, investment professionals or other high-priority financial-services users.\n\nExperience with Microsoft 365, Azure Active Directory/Microsoft Entra ID and mobile-device management.\n\nFamiliarity with financial applications, market-data platforms or other industry-specific systems.\n\nExperience working within an ITIL-based support environment.\n\nRelevant technical certifications, such as CompTIA A+, Microsoft or ITIL certifications.\n\nIf you are an experienced desktop support professional who thrives in a fast-paced financial-services environment and enjoys solving complex technical problems, we encourage you to 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