Customer Service Representative

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction: The Customer Service Representative (CSR) is responsible for providing support to program management, customer focused teams and exceptional service to assigned customers and accounts. The individual will be managing order acceptance, confirmations and necessary updates throughout the production cycle. Additional responsibilities include but are not limited to validating pricing integrity, providing delivery updates and driving order fulfillment.

Key Responsibilities

• Deliver a world-class customer experience to assigned accounts.
• Support program management in meeting customer requirements and responding to requests.
• Receive and review customer orders for completeness; enter sales orders into the ERP system.
• Maintain and update sales orders in the ERP system, incorporating customer-driven changes in a timely manner.
• Review current and forecasted orders with the customer focused team; reconcile discrepancies and open issues with customers.
• Prepare and issue change orders based on program management direction.
• Participate in customer focused team meetings and other team activities to support program objectives.

Qualifications, Skills and Attributes

Knowledge, Skills and Abilities:

• Education/Experience/Credentials: Bachelor’s Degree or two to four years’ related experience and /or training; or equivalent combination of education and experience.
• Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to effectively present information and respond to questions from managers, customers, team members, and the public. The individual must demonstrate strong grammar, editing, and proofreading skills.
• Reasoning Ability: Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Must consistently maintain a professional and positive image in all situations while exercising sound judgment.
• Computer Skills: Proficiency in standard office software, including word processing, spreadsheets, databases, slide-presentation tools, internet browsers, email platforms, and business-systems software.
• Supervisory Responsibilities: None.

• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distraction-free environment. The individual must be able to self-supervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers for dexterity; handle or feel objects; reach with hands and arms; and communicate effectively. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.
• Travel Requirements: None.

Location: 100% onsite in Greater Cleveland (Perry), Ohio

Citizenship: Must be a U.S. Citizen.

Safety is a core responsibility of this position. Team members are expected to perform all job duties in accordance with company safety policies, OSHA regulations, and established procedures. This includes wearing required personal protective equipment (PPE), participating in safety training, immediately reporting unsafe conditions or incidents, and stopping work when unsafe conditions exist. All employees are responsible for maintaining a safe, clean, and organized work environment and for actively contributing to the prevention of workplace injuries and accidents.

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe - so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.