Program Manager

Company Overview

COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Role Overview and Responsibilities

Introduction

The Program Manager serves as TT Electronics’ primary point of contact and interface with the customer, ensuring effective communication, alignment, and coordination across all aspects of the customer relationship. The Program Manager is responsible for overseeing all aspects of the assigned customer accounts, including but not limited to, revenue performance, profitability, order excellence, and the overall customer experience . The Program Manager ensures cross-functional alignment across TT teams, drives effective program execution, and maintains a high level of customer satisfaction.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

Key Responsibilities

Serve as the primary customer focal point, providing comprehensive oversight of the Customer-TT Electronics relationship while supporting existing and new opportunities for business growth.

• Direct and lead the Customer-Focused Team in day-to-day activities, driving timely and effective conflict resolution and proactively identifying and addressing opportunities for continuous improvement.

• Serve as the “Voice of the Customer” within TT Electronics by maintaining a comprehensive understanding of customer programs, requirements, priorities, and risks, while ensuring these are effectively communicated across the organization and cross-functional teams.

• Accountability for the accuracy, timely maintenance, and effective communication of schedules, order books, forecasts, and contract requirements.
• Understand, or possess the ability learn, finance acumen including but not limited to, gross margin, operating profit, and pricing cost structures.
• Accountable and responsible for the financial performance of assigned products and customer accounts, including, but not limited to, pricing, profitability, PPV, gross margin, material liabilities, on-time delivery, quality, and cost-savings opportunities
• Accountable and responsible in maintaining working knowledge of contract (Supply Agreement) requirements while proactively managing financial risk and liability to TT Electronics.
• Prepare and present regular business updates for internal Account Reviews, customer Business Reviews, and other forums as required.
• Leverage a comprehensive understanding of customer needs and requirements to support Senior Leadership in the development of annual sales plans, budgets, and related business planning activities.
• Travel to customer sites, as well as lead internal visits, in support of business reviews, relationship management, and program requirements.
• Demonstrate active involvement in and support of TT Electronics’ health and safety, compliance, and quality management systems.
• Support Account Managers in the overall success and growth of assigned accounts.

Qualifications, Skills and Attributes

Core Requirements

• Education/Experience/Credentials: Bachelor’s Degree or two to four years’ combined experience and training/education. Experience managing highly regulated industries (Medical, Aerospace, Defense) and/or industry certifications is a plus.
• Language Ability: Excellent written and verbal communication skills. Ability to read and analyze periodicals, business reports, correspondence, and procedure manuals. Ability to write clear and professional reports, business correspondence, and procedural documentation. Ability to effectively present information and respond to questions from managers, customers, team members, and the public. The individual must demonstrate strong grammar, editing, and proofreading skills.

• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Reasoning Ability: Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables in situations where limited standardization exists. Ability to interpret instructions presented in written, oral, diagram, or schedule form. Must consistently maintain a professional and positive image in all situations while exercising sound judgment.

• Computer Skills: Proficiency in Microsoft Office with emphasis on Excel & SharePoint. Familiar with ERP systems, Business Intelligence portals, etc. Basic Sales Force knowledge is a plus.

• Supervisory Responsibilities: None.

• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee may be required to work from a home office and must ensure that the workspace is appropriately equipped to support a professional, distraction-free environment. The individual must be able to self-supervise and manage time effectively to meet company expectations. The noise level in the work environment is typically quiet

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers for dexterity; handle or feel objects; reach with hands and arms; and communicate effectively. The employee is frequently required to walk. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.
• Travel Requirements: Sufficient travel will be required to support job functions, 10% to 20% of your time is the expectancy to support our business.
• Training requirements: Team members will be required to attend various training classes to ensure adequate knowledge of company specific information, customer, regulatory, and other requirements as determined by job process, standard operating procedures or other elements as required.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply.

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe - so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.