{"id":2564365,"url":"https://alion.io/job/ttc-global-qa-service-manager","title":"QA Service Manager","company":{"id":687419,"name":"TTC Global","domain":"ttcglobal.com","url":"https://alion.io/company/ttcglobal","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":39},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-14T20:47:53Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:22:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Gestionnaire de services QA (Montréal, mode hybride)\nLieu : résidence au Québec requise; présence au siège social du client à Montréal 1 à 2 jours par semaine, télétravail les autres jours\nÀ propos de TTC Global\nDepuis 2004, TTC Global aide des organisations de premier plan à améliorer la qualité des logiciels dont elles dépendent. Nous sommes une firme-conseil indépendante en ingénierie de la qualité et en essais logiciels, présente au Canada, aux États-Unis, au Royaume-Uni, en Inde, en Australie et en Nouvelle-Zélande. Nos services couvrent l'automatisation des tests, l'ingénierie de la performance, notre approche AI-First Quality Engineering et la transformation de la qualité pour des environnements d'entreprise complexes.\nAvantages de travailler chez TTC\nSalaire concurrentiel\nRégime complet d'assurances collectives de niveau Or\nREER collectif avec cotisation de l'employeur\nVacances payées et jours fériés\nHoraire hybride, en télétravail la majorité de la semaine\nPossibilités de formation et de certification\nUn environnement de travail collaboratif et convivial, et un bon équilibre travail-vie personnelle\nSommaire du poste\nVous gérerez les ressources, la planification de la capacité et la gouvernance opérationnelle des services QA que TTC Global offre au client. Vous serez le principal interlocuteur du client pour la prestation de ces services.\nCe poste s'inscrit dans un mandat client pluriannuel à Montréal que TTC Global prépare actuellement. La date d'entrée en fonction dépendra de la confirmation du mandat.\nResponsabilités\nPlanifier la capacité et l'affectation de l'équipe QA en fonction du calendrier des projets et des mises en production du client.\nEncadrer l'intégration, l'accompagnement et le rendement de l'équipe QA affectée au mandat.\nAssurer la gouvernance du service : rapports d'état, revues de service, indicateurs de performance et suivi des risques.\nAgir comme principal point d'escalade du client pour la prestation des services QA.\nSuivre les heures, le budget et les engagements contractuels du mandat.\nFavoriser l'amélioration continue des processus et de la qualité du service.\nExigences\nAu moins 5 ans d'expérience en assurance qualité ou en essais logiciels, dont 3 ans en gestion d'équipes ou de services QA.\nExpérience en planification de la capacité et en gestion des ressources dans un contexte de services-conseils ou de services gérés.\nExpérience de la gouvernance de service, des indicateurs de performance et de la reddition de comptes auprès de la haute direction.\nConnaissance des modes de livraison agiles et traditionnels.\nLeadership reconnu et solides compétences en relations avec les clients.\nUne certification ISTQB Test Manager, PMP ou ITIL est un atout.\nExcellente maîtrise du français, à l'oral et à l'écrit, et anglais professionnel (voir les exigences linguistiques).\nRésider au Québec et pouvoir se déplacer au siège social du client à Montréal 1 à 2 jours par semaine.\nAvoir le droit de travailler au Canada et pouvoir se soumettre aux vérifications d'antécédents exigées par le client. Un antécédent judiciaire n'est considéré que s'il a un lien avec l'emploi, conformément à la Charte des droits et libertés de la personne du Québec.\nExigences linguistiques\nLe français est la langue de travail du poste et du client. Une maîtrise professionnelle de l'anglais est également exigée, car le poste implique une collaboration écrite et orale régulière avec les équipes de prestation, d'expertise et de soutien de TTC Global situées à l'extérieur du Québec, notamment ailleurs au Canada, aux États-Unis et au Royaume-Uni.\nHoraire et lieu de travail\nDu lundi au vendredi, selon les heures d'affaires de Montréal (heure de l'Est). Présence au siège social du client à Montréal 1 à 2 jours par semaine pour des rencontres et des activités d'essai; télétravail les autres jours.\nType d'emploi : poste offert à temps plein ou à contrat.\nSi votre expérience ou vos compétences se rapprochent de notre profil idéal, nous vous invitons à postuler. L'expérience s'acquiert de bien des façons; les compétences se transfèrent, mais la passion pour sa carrière ne se remplace pas. Chez TTC, nous savons tout ce que la diversité apporte à une équipe : de la créativité et de nouvelles perspectives. C'est pourquoi nous encourageons toutes les personnes intéressées à postuler. Des mesures d'adaptation sont offertes à chaque étape du processus d'embauche; il suffit de nous en faire part.\nQA Service Manager (Montréal, hybrid)\nLocation: Québec residence required; on site at the client's Montréal headquarters 1 to 2 days per week, remote the rest of the week\nAbout TTC Global\nSince 2004, TTC Global has helped high-profile organizations improve the quality of the software they depend on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work covers test automation, performance engineering, AI-First Quality Engineering and quality transformation for complex enterprise estates.\nPerks of working for TTC\nCompetitive salary\nComprehensive gold-level group benefits plan\nGroup RRSP with company match\nPaid vacation and statutory holidays\nHybrid schedule, remote for most of the week\nTraining and certification opportunities\nWork-life balance and a relaxed, collaborative work environment\nPosition summary\nYou will manage resourcing, capacity planning and operational governance for the QA services TTC Global delivers to the client. You will be the client's main contact for how those services are run.\nThis position supports a multi-year client engagement in Montréal that TTC Global is currently pursuing. Start dates depend on the engagement being confirmed.\nResponsibilities\nPlan QA team capacity and allocation against the client's project and release schedule.\nOversee onboarding, coaching and performance of the QA team on the engagement.\nRun service governance: status reporting, service reviews, KPIs and risk tracking.\nAct as the main escalation point for the client on QA service delivery.\nTrack hours, budget and contractual commitments for the engagement.\nDrive continuous improvement of QA processes and service quality.\nQualifications\nAt least 5 years of experience in quality assurance or software testing, including 3 years managing QA teams or services.\nExperience with capacity planning and resource management in a consulting or managed services setting.\nExperience with service governance, KPIs and reporting to senior stakeholders.\nKnowledge of Agile and traditional delivery models.\nProven leadership and strong client relationship skills.\nISTQB Test Manager, PMP or ITIL certification is an asset.\nFluent French, spoken and written, and professional English (see language requirements).\nQuébec resident, able to travel to the client's Montréal headquarters 1 to 2 days per week.\nLegally entitled to work in Canada and able to complete the client's background checks. A criminal record is only considered where it relates to the job, in line with the Québec Charter of human rights and freedoms.\nLanguage requirements\nFrench is the working language of this role and of the client. Professional English is also required because the role involves regular written and spoken collaboration with TTC Global delivery, practice and support teams based outside Québec, including elsewhere in Canada, the United States and the United Kingdom.\nSchedule and location\nMonday to Friday, aligned to Montréal business hours (Eastern Time). On site at the client's Montréal headquarters 1 to 2 days per week for meetings and testing work; remote the remaining days.\nEmployment type: open to full time or contract.\nIf your experience or qualifications are similar to our ideal of a successful candidate, please consider applying. Experience comes in many ways; skills may be transferred, but passion for your career can't be substituted. At TTC, we understand the importance of diversity and how much value it brings to the table. Diversity brings about creativity and new perspectives, which is why we encourage everyone to apply. Accommodations are available at every stage of the hiring process; just let us know what you need.","description_format":"text","description_chars":8201,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Software Testing & QA"],"lifecycle":[{"event":"open","at":"2026-10-14T21:35:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ttc-global-qa-service-manager","json_url":"https://alion.io/job/ttc-global-qa-service-manager.json","meta":{"generated_at":"2026-10-15T19:25:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687419},"rest":"https://alion.io/mcp/rest/get_company?id=687419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttc-global-qa-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttc-global-qa-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttc-global-qa-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttc-global-qa-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttc-global-qa-service-manager"}]}