{"id":2624447,"url":"https://alion.io/job/ttcportals-operations-support-analyst","title":"Operations Support Analyst","company":{"id":1768144,"name":"Ttcportals","domain":"ttcportals.com","url":"https://alion.io/company/ttcportals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:37:28Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T10:41:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nPosition at The Pasha Group\nInformation for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices\nJob Summary\nThe Operations Support Analyst is responsible for maintaining, updating, and supporting system tables, user access, and reporting for proprietary and third-party applications.\nPrimary Objectives\nTimely, accurate, and thorough completion of data entry, table maintenance, documentation, user access, and assigned administrative tasks.\nEffective communication and collaboration with clients, business units, and internal resources to ensure application data and access is accurate and complies with company standards and service level agreements.\nEffective tracking, reporting, and management of application updates, new customer onboarding, system issues, and projects.\nDuties and ResponsibilitiesProcess system updates and changes from service agreements, rate tables, and other customer documents per quality guidelines.\nReview updates, changes, and data for accuracy, duplicate records, and potential issues.\nPrepare and deliver periodic and ad-hoc reports to identify discrepancies, perform audits, and assist with operational and root cause analysis.\nResearch, document, and resolve or escalate discrepancies, errors, and system issues using standard operating procedures. Monitor, analyze, and escalate issues appropriately.\nProvide training, guidance, and support to internal and external users on assigned applications and integrations.\nCreate and manage alerts, reports, and document libraries for assigned applications.\nPerform user account and password maintenance on assigned applications.\nPrepare detailed project plans and ensure timely completion and achievement of project deliverables.\nPrepare, update, and maintain work instructions and job aids for assigned applications.\nCoordinate and assist with corporate helpdesk and IT service requests.\nAssist with customer onboarding and testing of application enhancements, upgrades, and implementations.\nUpdate schedule, logs, and tasks daily. Provide reports as requested.\nOther duties as assigned.\nQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation\nHigh school diploma or equivalent (HSED) required\nAssociate degree or college-level coursework in Computer Science or related field preferred\nWork Experience2+ years’ experience in an Application/Helpdesk Support or related position required\nExperience with Supply Chain, Transportation, Logistics, or similar industry enterprise software systems preferred\nRequired Knowledge, Skills and AbilitiesKnowledge of web-based application database and table structures.\nProficient at navigating computer systems and web-based applications.\nAbility to enter and review data with a high degree of accuracy.\nAbility to communicate clearly with excellent verbal, written, and listening skills.\nAbility to translate technical instructions and jargon into business terms accessible to wide range of skill levels.\nAbility to work as an individual contributor and as a valued participant in a team based environment.\nDemonstrated ability to maintain confidentiality, with tact and discretion.\nAbility to set priorities and complete assignments within established timeframes.\nAbility to understand, interpret, and apply policies, procedures, and regulations.\nExcellent customer service skills with the ability to develop effective professional relationships.\nAbility to identify problems, evaluate alternatives, and recommend solutions.\nDemonstrated proficiency with Microsoft Office products at the following levels: ? Word, Outlook, SharePoint: Basic level of skill ? Excel: Intermediate level of skill\nCompetenciesDelivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.\nFocuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.\nMakes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.\nPractices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.\nPHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVELPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nHear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often\nWalk/travel within office environment, crouch/bend to access floor-level storage - Often\nUse hands/fingers to operate office equipment, type/complete data input, write - Often\nReach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly\nSight sufficient to read instructions, documents, and screen-based information - Often\nUse hands/fingers to manipulate and file documents, folders, small objects - Regularly\nWorking EnvironmentThis role requires work that may involve the following environmental conditions:\nCorporate office environment\n Screening RequirementsBackground Checks\nThe information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\nThe salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.\nZone 3: $21 - $23\nThe Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories","description_format":"text","description_chars":6744,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T14:37:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ttcportals-operations-support-analyst","json_url":"https://alion.io/job/ttcportals-operations-support-analyst.json","meta":{"generated_at":"2026-10-16T12:19:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768144},"rest":"https://alion.io/mcp/rest/get_company?id=1768144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttcportals-operations-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttcportals-operations-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttcportals-operations-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttcportals-operations-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttcportals-operations-support-analyst"}]}