{"id":9519,"url":"https://alion.io/job/ttec-digital-aws-sr-developer-node-jstypescript","title":"AWS Sr. Developer Node.js/TypeScript","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":54,"ghost_share":0.185,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon Redshift","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Node JS","optional":false},{"name":"Scrum","optional":false},{"name":"TypeScript","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon SageMaker","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"JavaScript","optional":true},{"name":"LLM","optional":true},{"name":"NLP","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-04-16T19:48:24Z","employer_posted_date":"2026-04-16","last_verified_at":"2026-10-24T09:00:19Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":2,"flags":["repost","company_stale"],"days_open":190},"description":"TTEC Digital is seeking an MSP Sr. Developer to join our AWS Partner Practice. This is a remote role based in the United States. As a core member of our Managed Services Practice (MSP), you will shift focus from project-based delivery to ongoing managed services - owning, operating, and continuously improving AWS-based solutions for our clients over the long term.\nOur MSP teams function as autonomous units supporting multiple client environments simultaneously. Unlike project delivery teams, MSP teams are responsible for the health, reliability, and evolution of live production systems. You will lead a team of 3-4 developers, working closely with a dedicated MSP project/service manager and Technical Account Managers to handle incident response, change management, continuous improvement initiatives, and proactive infrastructure enhancements.\nThe MSP Sr. Developer reports to the Executive Director and is expected to contribute to Best Practice Documentation and internal tooling standards across the organization.\nWhat You Will Be Doing:\nLeading daily standups and service review meetings with your internal team and clients as needed, covering ongoing incidents, change requests, and operational health.\n\nOwning the operational stability of client AWS environments - monitoring, incident response, root cause analysis, and remediation.\n\nManaging and executing change requests and enhancement work through Jira, including infrastructure-as-code updates using CloudFormation and Serverless Framework templates.\n\nCollaborating with clients on roadmap planning, translating evolving business needs into actionable backlog items for your MSP team.\n\nMentoring junior developers on both technical skills and the discipline required for managed services: documentation, runbooks, and SLA awareness.\n\nStaying current on the latest AWS services and broader cloud industry trends, proactively identifying opportunities to improve client environments.\n\nContributing to internal MSP best practices, tooling, and playbooks to improve team efficiency and service quality.\n\nHandling professional conflict constructively - the lead has final say on technical decisions and is responsible for maintaining team morale and cohesion.\n\nWhat You Will Bring:\n7+ years of development experience with a strong, recent focus on Node.js/TypeScript and AWS services.\n\nDemonstrated expert knowledge of AWS services and cloud architecture, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, and VPC/network configurations.\n\nExperience operating in a managed services or operational support environment - not just project delivery - with an understanding of SLAs, incident management, and change control.\n\nThorough knowledge of agile and ITSM methodologies; comfortable blending Scrum practices with service management disciplines.\n\nAbility to mentor junior team members constructively, fostering growth while maintaining strong team relationships.\n\nA mindset of seeking to understand before prescribing a solution - essential in long-term client relationships.\n\nWillingness to stand behind your convictions while committing to team decisions.\n\nA genuine love of technology and continuous learning, particularly the latest services and best practices from AWS.\n\nDesired Skills\nExperience with the Serverless Framework (serverless.com).\n\nPython development experience.\n\nFamiliarity with observability and monitoring tools (e.g., CloudWatch)\n\nBackground in Amazon Connect or contact center technology.\n\nExperience designing and integrating AI/ML solutions using AWS AI services such as Amazon Lex, Bedrock, SageMaker, Comprehend, or Transcribe.\n\nFamiliarity with large language model (LLM) integration patterns, prompt engineering, and AI-powered automation within cloud-native architectures.\n\nExperience with natural language processing (NLP) and conversational AI, including chatbot development and voice/chat automation.","description_format":"text","description_chars":3914,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center 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