{"id":117593,"url":"https://alion.io/job/ttec-digital-director-of-engineering","title":"Director of Engineering","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":55,"ghost_share":0.2,"stale_share":0,"repost_share":0.018,"time_to_fill_p50_days":78,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":105000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Claude Code","optional":false},{"name":"Fine-tuning","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-07-11T17:21:27Z","employer_posted_date":"2026-07-11","last_verified_at":"2026-10-20T21:55:14Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":100},"description":"TTEC Digital seeks a Director of Engineering to join our team. This role is a full-time and fully remote opportunity!\nThe work:\nWe’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational analytics, knowledge assist, and agentic automation- for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.\nThis is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric - you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.\nWho we hire - the DNA\nSelf-starters and do-ers with grit - hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.\n\nWant to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly - new tools, new models, new priorities - without drama.\n\nMaster debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.\n\nAI-native. You work with AI on all levels - you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.\n\nDistributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.\n\nInnovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.\n\nYou consider yourself exceptional - and you like winning. So do we.\n\nNo one will have everything in this description. We're looking for well-rounded, smart people who move fast.\nWhat You Will Do:\nThe role:\nRun the engineering org day-to-day, reporting to the engineering leader. This is a fast-moving train - real timelines, real customers, working software demoed every Friday. \nYou own delivery across all squads, the hiring pipeline, and the standards that keep a senior-IC team shipping fast without ceremony. \nThis is not a body shop and you don't run it like one: it's a startup environment inside a bigger company, and the plan will change under you - new tech, new priorities, new customer asks.You absorb the change, re-plan in hours not weeks, and keep the train moving.\nWhat you'll own:\nDelivery - timelines and quality, both, no trade-off allowed to hide weekly \nFriday demos of working software (show-me culture: if it doesn't run, it didn't happen) \nTech-lead and squad performance \nHiring (you personally own the funnel and the bar) \nTranslating business requirements into technical scope the squads can build \nCross-squad dependencies and the engineering operating rhythm ·\nEscalation path for blocked work - you move it, not track it.\nWho you are.\nA delivery persona with a show-me mentality.\nYou trust demos, not status decks. A self-starter with grit who has run fast trains before and likes winning. \nYou've kept the respect of very senior engineers because you're still technically credible in the room.\nYou challenge an architecture, and they listen. \nYou use AI tools yourself, daily, and expect the org to use them to multiply velocity.\nWhat You Will Bring;\n10+ years engineering leadership in SaaS or platform companies; at least one stint scaling an org from 30 IC engineers - ideally in a startup or startup-speed environment.\n\nDelivery-first track record: shipped on aggressive timelines at a weekly cadence without letting quality slip. You can point to the dates you hit.\n\nHands-on enough to read Go, Python, and TypeScript and call architecture out in review - you have not stopped being an engineer. High-level engineers respect you because of it.\n\nStrong working knowledge of the modern AI stack - LLMs, SLMs, RAG, knowledge graphs, agents, fine-tuning/training, eval. Not a researcher, but you can engage on all of it, make build-vs-buy calls, and smell a bad AI design.\n\nCaptures business requirements from executives and customers and translates them into technical needs the squads execute - you're the bridge, in both directions.\n\nChange is your default state: you re-plan around shifting tech and priorities quickly and manage the team through it without drama.\n\nLoves hiring. Has a bar and holds it. Can tell an A from a B from a C in 30 minutes.\n\nDrives AI-assisted engineering (Claude Code-class tooling) across the org as a velocity multiplier - and measures the gain.","description_format":"text","description_chars":4846,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-11T17:21:27Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.804,"p_room":0.44,"age_days":100,"expected_fill_days":78,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ttec-digital-director-of-engineering","json_url":"https://alion.io/job/ttec-digital-director-of-engineering.json","meta":{"generated_at":"2026-10-20T23:31:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27135,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3352},"rest":"https://alion.io/mcp/rest/get_company?id=3352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-digital-director-of-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-digital-director-of-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-digital-director-of-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-digital-director-of-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-digital-director-of-engineering"}]}