{"id":1674989,"url":"https://alion.io/job/ttec-digital-director-splunk-practice-leader","title":"Director, Splunk Practice Leader","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":76,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-04T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":180000,"max":235000,"currency":"USD","period":"year","gross":null,"usd_annual":235000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SIEM","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-01T21:27:06Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T01:01:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"TTEC Digital is seeking an entrepreneurial Director - Splunk Practice Leader - to launch and scale a new Splunk consulting capability. This leader will combine deep Splunk architecture expertise, architect-level Contact Center as a Service (CCaaS) experience, consultative selling, executive presence, and professional services leadership. A key focus of the position is architecting and leading Splunk integrations across a wide variety of CCaaS platforms to improve visibility, observability, security, operational intelligence, and customer experience outcomes.\nThe role begins with a hands-on focus on market development and customer acquisition. The leader will shape the go-to-market strategy, support sales pursuits, define initial offerings, win and help deliver the first customer engagements, and establish credibility with Splunk, Cisco, clients, and internal teams. As demand grows, the role will transition into leadership of the Splunk Professional Services Practice, with accountability for methodology, delivery quality, financial performance, talent, and long-term growth.\nKey role responsibilities\nBusiness Development and Growth Leadership\nPartner with sales, alliances, and executive leadership to define and execute the Splunk go-to-market strategy.\nDevelop relationships with Splunk and Cisco leaders, field sellers, solution teams, and partner managers to create joint account and co-sell opportunities.\nLead technical opportunity qualification, discovery workshops, executive presentations, demonstrations, architecture sessions, and pursuit strategy.\nTranslate customer business needs into differentiated Splunk solutions and clearly communicate value to executive and technical audiences.\nSupport proposals, RFP responses, estimates, architecture diagrams, pricing inputs, and Statements of Work.\nBuild qualified pipeline, help secure the first reference customers, and expand successful engagements into broader relationships.\nSolution Architecture and Technical Leadership\nServe as TTEC Digital’s senior Splunk technical authority and trusted advisor for strategic pursuits and engagements.\nDesign secure, scalable, supportable solutions across Splunk Cloud, Splunk Enterprise, Enterprise Security, ITSI, Observability, and related capabilities.\nArchitect and lead Splunk integrations across a wide variety of CCaaS solutions, defining integration patterns, data ingestion strategies, telemetry models, security requirements, and scalable reference architectures.\nDevelop assessments, target architectures, implementation approaches, migration strategies, roadmaps, and operating models.\nOwn the technical quality of solution scope, assumptions, deliverables, dependencies, exclusions, estimates, and sales-to-delivery handoffs.\nMaintain knowledge of Splunk and Cisco roadmaps, partner programs, competitive solutions, and emerging customer requirements.\nPractice Development and Delivery Leadership\nBuild and Scale the Practice\nBuild the Splunk Professional Services Practice from the foundation, including its business plan, operating model, Professional Services service portfolio, staffing strategy, and growth roadmap.\nDefine market-ready services that may include assessments, health checks, Splunk Cloud migrations, deployments, optimization, advisory, managed services, security operations, IT operations, observability, automation, and data analytics.\nDevelop CCaaS-focused Splunk services and accelerators that support cross-platform monitoring, analytics, security, troubleshooting, operational intelligence, and customer experience use cases.\nCreate repeatable delivery methodologies, implementation frameworks, governance, quality controls, estimating models, Statements of Work, reference architectures, runbooks, and accelerators.\nEstablish how the practice qualifies, scopes, estimates, contracts, staffs, governs, delivers, supports, and expands customer engagements.\nDevelop practice plans covering bookings, revenue, backlog, utilization, margin, capacity, skills, investment needs, and growth priorities.\nCollaborate across Cisco, AI, Cloud, Contact Center, Infrastructure, Security, Data, Managed Services, Sales Operations, and Project Management teams.\nDelivery Excellence\nLead or provide architectural oversight for early engagements, then transition to portfolio and practice oversight as the team scales.\nEstablish delivery standards for architecture, implementation, documentation, testing, knowledge transfer, operational readiness, and acceptance.\nAct as the senior escalation point for technical risk, scope issues, architecture decisions, and strategic customer concerns.\nEnsure effective transitions among sales, architecture, delivery, project management, support, and managed services.\nConvert lessons learned and customer feedback into improved methods, estimates, reusable assets, and training.\nServe as executive sponsor for strategic Splunk customers and support the development of approved references and success stories.\nTalent Leadership\nDefine the roles, capabilities, and staffing model needed to grow a high-performing Splunk consulting team.\nRecruit, onboard, coach, and develop architects, consultants, engineers, and project leaders as demand grows.\nEstablish career paths, competency expectations, certification plans, mentoring, and continuing education.\nBuild a culture centered on technical excellence, consulting discipline, accountability, collaboration, innovation, and client success.\nPartner and Alliance Management\nOwn the professional services relationship with Splunk while coordinating closely with Cisco leadership and alliance teams.\nMaintain alignment with partner program requirements, competencies, certifications, incentives, and technology direction.\nDevelop joint account strategies, field enablement, customer workshops, integrated offerings, and co-selling motions.\nCommunicate alliance opportunities, investments, requirements, risks, and results to internal leadership.\nMeasures of Success\nApproved practice strategy, business plan, service portfolio, and go-to-market approach.\nQualified pipeline, first customer wins, successful delivery, repeat business, and client referenceability.\nAccurate architecture, estimates, proposals, Statements of Work, and effective sales-to-delivery transitions.\nPerformance against approved bookings, revenue, backlog, utilization, margin, and delivery objectives.\nAdoption of repeatable methodologies, accelerators, quality standards, and governance.\nProductive Splunk and Cisco relationships, partner competencies, and a scalable team-based delivery model.\nCandidate Qualifications and Leadership Profile\nRequired Qualifications\nSignificant hands-on experience with Splunk Cloud and Splunk Enterprise across architecture, design, implementation, integration, migration, optimization, and operations.\nExpertise in one or more Splunk-aligned domains such as SIEM, security operations, observability, IT operations, service intelligence, automation, compliance, or enterprise data analytics.\nProven client-facing consulting experience in professional services, systems integration, technology consulting, or a vendor partner environment.\nArchitect-level experience with a Contact Center as a Service (CCaaS) platform is required; experience with Cisco contact center solutions is preferred.\nExperience leading technical discovery, solution architecture, estimation, proposals, Statements of Work, presentations, and complex customer discussions.\nDemonstrated ability to build, launch, lead, or materially grow a consulting practice, service line, technical capability, or portfolio of offerings.\nExperience developing go-to-market strategies, service offerings, delivery methodologies, reusable assets, and business plans.\nUnderstanding of professional services economics, including bookings, revenue, backlog, utilization, margin, staffing, demand management, and delivery risk.\nStrong executive presence, written communication, commercial judgment, and the ability to translate technology into business outcomes.\nAbility to operate independently in a build-it-yourself environment while collaborating effectively across sales, alliances, and delivery teams.\nBachelor’s degree in technology-related discipline or equivalent relevant experience.\nPreferred Qualifications\nCurrent or previous advanced Splunk certification, such as Splunk Architect or Splunk Administrator.\nExperience with Splunk Enterprise Security, Splunk IT Service Intelligence, or Splunk Observability.\nExperience hiring, developing, mentoring, and leading technical consulting teams.\nExperience with managed services, recurring services, or ongoing advisory models.\nFamiliarity with Cisco technologies, partner programs, sales motions, or professional services.\nExperience integrating Splunk with multiple CCaaS, customer experience, CRM, cloud, networking, security, infrastructure, and enterprise data platforms.","description_format":"text","description_chars":8919,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration"],"lifecycle":[{"event":"open","at":"2026-10-02T08:02:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 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open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":78,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":235000,"is_top_pay":true},"html_url":"https://alion.io/job/ttec-digital-director-splunk-practice-leader","json_url":"https://alion.io/job/ttec-digital-director-splunk-practice-leader.json","meta":{"generated_at":"2026-10-05T01:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1403,"day_limit":5000,"remaining_today":3597,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}