Google CCAI Architect

TTEC Digital • Bachelor's Degree • C# • JavaScript • Node JS • Python • SQL • 1 year ago
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Salary
≈ $35k – $76k per year (Estimated)
Location
In office (Hyderabad)
Seniority
Architect · 8+ years exp
Employment
Full-Time
Overview
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TTEC Digital

TTEC Digital is a customer experience (CX) technology and consulting firm headquartered in Greenwood Village, Colorado, and is a division of TTEC Holdings, founded in 1982. The company provides AI-powered contact center solutions, CX strategy consulting, data analytics, and cloud platform integrations through partnerships with providers like Microsoft and AWS. It operates globally with over 1,500 professionals, serving enterprise clients across various industries to modernize their digital ecosystems and customer engagement operations.
ttecdigital.com • HQ: Greenwood Village, United States • Customer Analytics • Data & Analytics • Conversational AI • IT Consulting • Information Technology • Artificial Intelligence • Customer Relationship Management (CRM) • Software • Est. 1982

Position Purpose

TTEC Digital - Google Delivery Practice is seeking a Google CCAI Architect to lead the design and implementation of AI-powered self-service solutions for enterprise contact centers. This role will provide end-to-end technical leadership across voice and digital AI engagements, working closely with clients and internal teams to deliver scalable, innovative customer experience solutions using Google Cloud technologies.

Key Responsibilities

Lead voice and digital AI self-service solutions for large, multi-location contact centers.

Design, develop, and implement AI self-service applications using Google Contact Center AI.

Interface directly with clients to lead design decisions and define solution requirements.

Serve as project lead for assigned Google CCAI implementations.

Collaborate with conversation designers and project teams on IVA specifications.

Integrate solutions with backend systems using web services, APIs, and databases.

Perform unit testing and support system and functional testing activities.

Guide and mentor developers as needed.

Technical Expertise

8+ years of overall architecture experience.

4+ years of experience with Dialogflow CX / Dialogflow ES.

2+ years of hands-on experience with Google Contact Center AI.

Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI.

Experience integrating Speech-to-Text and Text-to-Speech services (Google, Amazon, Nuance).

Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS.

Experience with REST/SOAP APIs and backend integrations.

Database experience: SQL, Oracle, MongoDB, PostgreSQL.

Experience managing large multi-site contact center implementations.

Competency

Strong client-facing communication and presentation skills.

Ability to lead technical discussions and drive solution architecture decisions.

Capability to manage multiple projects simultaneously.

Strong documentation skills (Solution Design Documents / IVA specifications).

Self-motivated, organized, and detail-oriented.

Leadership skills with experience guiding development teams.

Technology Stack

Google Technologies: Google Contact Center AI, Dialogflow CX, Apigee, Vertex AI

Programming: Java, Python, JavaScript, Node.js, AngularJS, C#, .NET

APIs & Integration: REST, SOAP

Databases: SQL, Oracle, MongoDB, PostgreSQL

Contact Center Platforms: Cisco CVP/Webex CCE/CC, UJet, VXML IVR platforms, Amazon Connect, Five9

Education, Experience and Certification

8+ years of overall architect experience.

4+ years with Dialogflow ES/CX.

2+ years of hands-on Google CCAI experience.

Google Certification and/or Badge completion preferred.

Bachelor’s degree (4-year) required.

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