{"id":4200303,"url":"https://alion.io/job/ttec-digital-nice-cxone-engineer","title":"NiCE CXone Engineer","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":53,"ghost_share":0.17,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":75,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"C++","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-04-02T13:24:17Z","employer_posted_date":"2026-04-02","last_verified_at":"2026-11-12T21:59:18Z","board_verified":true,"closed_at":null,"days_open":224,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":224},"description":"The NICE CXone Services Engineer is responsible for the implementation, configuration, testing, and support of NICE CXone contact center solutions. Working closely with clients and internal teams, this role helps translate business requirements into effective technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat. The engineer will participate in solution design, system configuration, troubleshooting, testing, and production support, while contributing to successful project delivery and customer outcomes. This role is ideal for professionals with hands-on contact center technology experience, strong problem-solving skills, and a customer-focused approach to solution delivery.\nWhat You'll Be Doing\nContact Center as a Service (CCaaS) software management and domain experience.\nNICE CXone and CXone Studio Experience\nWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET\nCode and test projects.\nDeliver high-quality software on time.\nAttend meetings and training as required.\nWork with system analysis and project management for the successful completion of a project.\n1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)\nSkills and experience you will bring:\nBachelor’s degree in computer science, IT, or engineering preferred.\n3 or more years’ experience in NICE CXone and UC environments.\n1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.\nExperience with enterprise level CCaaS architecture for complex business needs.\nNetwork infrastructure experience.\nTeam Player\nDesire to work in a fast-paced environment.\nExcellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.\nExercises wide latitude in determining objectives and approaches to engagements.\nWorks on issues for development and future concepts.\nExisting knowledge and/or industry certifications for NICE CXone and process automation technologies.\nAbility to work US daytime hours","description_format":"text","description_chars":2203,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-12T21:59:18Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.55,"p_room":0.28,"age_days":224,"expected_fill_days":75,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-12T23:36:44Z"},"pay":null,"html_url":"https://alion.io/job/ttec-digital-nice-cxone-engineer","json_url":"https://alion.io/job/ttec-digital-nice-cxone-engineer.json","meta":{"generated_at":"2026-11-12T23:36:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3352},"rest":"https://alion.io/mcp/rest/get_company?id=3352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-digital-nice-cxone-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-digital-nice-cxone-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-digital-nice-cxone-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-digital-nice-cxone-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-digital-nice-cxone-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4200303}},{"tool":"search_jobs","arguments":{"company":"ttecdigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4200303},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}