{"id":1173829,"url":"https://alion.io/job/ttec-digital-principal-consultant-salesforce","title":"Principal Consultant – Salesforce","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":54,"ghost_share":0.204,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"Scrum","optional":false},{"name":"Visualforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:14:48Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T20:46:09Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":24},"description":"Principal Consultant - Salesforce\nAt TTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.\nJob Expectations\nAs a Principal Consultant - Salesforce, you will be a senior individual contributor responsible for technical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.\nThis role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.\nRoles & Responsibilities\nLead client discussions for requirements gathering, solutioning, architecture, and technical design.\nPerform fit-gap analysis and recommend scalable Salesforce solutions.\nDesign and review Salesforce configurations, customizations, integrations, migrations, and technical solutions.\nProvide technical expertise across Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.\nAct as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.\nPerform Scrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.\nOwn assigned technical workstreams and ensure quality and timely delivery.\nReview technical deliverables and provide guidance and mentoring to junior team members.\nSupport troubleshooting and resolution of complex Salesforce issues.\nSupport pre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.\nCollaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.\nContribute to Salesforce best practices, reusable assets, and knowledge sharing.\nEligibility & Required Skills\nEngineering graduate or equivalent technical qualification.\n10-15+ years of Salesforce experience with strong implementation and consulting expertise.\nExpert knowledge of Salesforce architecture, configuration, development, integration, and migration.\nStrong experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.\nExperience in client-facing consulting, technical solutioning, and Agile/Scrum delivery.\nExperience performing Scrum Master responsibilities.\nStrong technical mentoring and stakeholder management skills.\n Salesforce Platform Developer I & II certifications preferred; 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