{"id":117597,"url":"https://alion.io/job/ttec-digital-principal-solution-architect-aws","title":"Principal Solution Architect - AWS","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":54,"ghost_share":0.167,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"AWS CDK","optional":true},{"name":"Draw.io","optional":true}],"status":"live","first_seen_at":"2026-06-26T15:45:53Z","employer_posted_date":"2026-06-26","last_verified_at":"2026-10-18T16:16:27Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":113},"description":"Sandcastle Solution Architect - AWS (Pre-Sales)\nPosition Purpose\nThe AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.\nKey Responsibilities\nLead pre-sales and post-sales customer engagements for SandcastleCX.\n\nGather business and technical requirements and design end-to-end AWS Connect solutions.\n\nBuild and demonstrate Proof of Concepts (POCs) and customer use cases.\n\nDesign technical architecture and integration strategies.\n\nConduct customer enablement sessions, workshops, and platform demonstrations.\n\nIdentify cross-sell and up-sell opportunities.\n\nResolve customer technical concerns and reduce implementation risks.\n\nCollaborate with Sales, Delivery, and Product teams.\n\nStay current with AWS, AI, Contact Center, and Customer Experience technologies.\n\nTechnical Expertise\nAmazon Connect solution architecture\n\nAWS Cloud Services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)\n\nAWS AI services (Bedrock, Transcribe, Comprehend)\n\nInfrastructure as Code (Terraform, CloudFormation, CDK)\n\nCRM integrations (Salesforce, Microsoft Dynamics, ServiceNow)\n\nContact Center platforms (Genesys, Cisco, Avaya, Five9)\n\nVoice and Digital Channel technologies\n\nAPI integrations and cloud architecture\n\nNetwork infrastructure fundamentals\n\nTechnical presentations and solution demonstrations\n\nCompetency\nStrong solution architecture and design skills\n\nCustomer-facing and consulting experience\n\nExecutive-level communication and presentation skills\n\nPre-sales and technical consulting expertise\n\nProblem-solving and analytical thinking\n\nTeam collaboration\n\nStakeholder management\n\nAbility to translate technical solutions into business value\n\nExperience building enterprise demos and POCs\n\nTechnology Stack\nAmazon Connect\n\nAWS Lambda\n\nAmazon Lex\n\nAmazon S3\n\nDynamoDB\n\nCloudFormation\n\nAWS CDK\n\nTerraform\n\nAmazon Bedrock\n\nAmazon Transcribe\n\nAmazon Comprehend\n\nSalesforce\n\nMicrosoft Dynamics CRM\n\nServiceNow\n\nGenesys\n\nCisco Contact Center\n\nAvaya\n\nFive9\n\nLucidchart\n\ndraw.io\n\nMicrosoft PowerPoint\n\nEducation, Experience & Certifications\nBachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).\n\n10+ years of experience in technical pre-sales, solution engineering, or contact center consulting.\n\n5+ years of hands-on experience with Amazon Connect and AWS services.\n\nAWS Professional Certifications (Solutions Architect, Developer, or Specialty) preferred.\n\nExperience designing enterprise contact center solutions.\n\nExperience presenting to executive and technical stakeholders.\n\nAbility to travel up to 30% for customer and partner 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