QA Lead /SDET Lead

TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!

The work:

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational analytics, knowledge assist, and agentic automation - for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric - you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.

Who we hire - the DNA:

• Self-starters and do-ers with grit - hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.
• Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly - new tools, new models, new priorities - without drama.
• Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.
• AI-native. You work with AI on all levels - you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.
• Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.
• Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.
• You consider yourself exceptional - and you like winning. So do we.
• No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

The role:

• Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.
• We emphasize AUTOMATION - we do not do manual QA here.
• Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.
• Startup environment: 1-week sprints, fail fast, move forward.

What you'll own:

• Quality strategy across the 1-week cadence as surface area grows
• The cross-service contract suite gating production
• Future (phase 2) QA hires
• Sets the automation patterns by shipping them; raises the QA engineers around you.
• Automation coverage for your squads' services
• Fast-turnaround regression suites gating weekly deploys
• Rapid detection and reporting
• Quality signal in minutes, not days
• Load/stress coverage for your services' latency budgets
• Your committed timelines.

Who you are:

• Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready - and delivering that fast, with data.
• Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.
• Chaos/failure-injection mindset - kill a service, drop the bus, flap the network; prove the platform degrades gracefully.

  Self-starter with grit and a show-me mentality.

• You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity - including AI-assisted test generation.
• A team player who likes winning, and a partner to dev, not a gate: when something breaks, you help the dev team isolate it fast.

What You Will Bring:

• The QA/SDET Lead role builds upon our Senior QA/SDET profile by adding team leadership responsibilities. This is a player-coach position where the individual leads the quality engineering function while remaining hands-on with framework design, automation architecture, and the team's most complex technical challenges.

  8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product - you'll build ours before scaled module QA exists.

• Master issue-isolator and root-cause debugger - you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
• Fast regression discipline - parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
• Comfortable in high-load testing environments - load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
• Experience testing event-driven systems, WebSocket flows, and browser extensions - ordering, race conditions, real-time state.
• CI-native mindset - tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
• Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
• Testing AI outputs - eval-style assertions for non-deterministic LLM/ML features - a strong plus.