{"id":1116754,"url":"https://alion.io/job/ttec-digital-servicenow-project-manager","title":"ServiceNow Project Manager","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":53,"ghost_share":0.17,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2874},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Project","optional":false},{"name":"ServiceNow","optional":false},{"name":"Waterfall","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-22T15:53:37Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-09T08:14:49Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":47},"description":"TTEC Digital is seeking a skilled and motivated ServiceNow Project Manager to join our technology consulting delivery team in the Philippines. This role is ideal for a junior to mid-level project manager who has managed ServiceNow implementations across modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC, and who is ready to take full ownership of delivery execution on client engagements.\nThe ServiceNow Project Manager is responsible for the successful execution of ServiceNow consulting engagements, owning the project schedule, budget and hours, resource planning, risks, status reporting, and day-to-day delivery execution. The role provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. You will lead Agile and Hybrid Agile projects using the NowCreate methodology, working closely with the Engagement Manager, Solution Architect, consultants, and the wider delivery team to coordinate execution, surface risks and variances early, and drive issues to resolution.\nThis is a remote role open to Philippines-based candidates. Must be willing to work US business hours to support global clients and project teams.\nWhat You Will Be Doing:\nLead the day-to-day delivery of ServiceNow implementation and consulting projects across various modules.\n\nDevelop and manage project plans, timelines, milestones, and key deliverables.\n\nCoordinate project teams using Agile, Waterfall, or Hybrid methodologies.\n\nMonitor project progress, budgets, resources, and forecasts to ensure successful delivery.\n\nIdentify and manage project risks, issues, dependencies, and scope changes.\n\nPartner with stakeholders and clients to provide regular updates, status reports, and recommendations.\n\nFacilitate project meetings, planning sessions, and governance activities.\n\nCoordinate cross-functional teams including consultants, developers, architects, business analysts, QA, and client stakeholders.\n\nSupport testing, deployment, go-live activities, and post-implementation transitions.\n\nDrive project success by removing blockers, maintaining delivery quality, and ensuring customer satisfaction.\n\nContribute to project closure activities, including lessons learned, financial reconciliation, and handoff to ongoing support teams.\n\nWhat You Will Bring:\n3 to 6 years of project management, technology delivery, or professional services experience, preferably in a consulting or client-facing environment.\n\nExperience managing ServiceNow projects, or comparable enterprise platform implementations, using Agile and Hybrid Agile methodologies.\n\nFamiliarity with the NowCreate methodology for ServiceNow implementations.\n\nExperience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecasts.\n\nExperience managing project budgets using labour hours, resource forecasts, burn rates, and estimate-to-complete, and identifying variances before a project exceeds planned hours.\n\nWorking understanding of scope management and change-control processes, and of Statements of Work, assumptions, deliverables, and contractual commitments.\n\nExperience managing risks, assumptions, issues, dependencies, and mitigation plans.\n\nExperience coordinating cross-functional delivery teams made up of functional and technical resources.\n\nExperience producing and presenting project status reports to client and internal stakeholders.\n\nProficiency with project management tools including Microsoft Project, Excel, and Word, and with ServiceNow SPM / PPM (ITBM).\n\nStrong written and verbal English communication skills, including the ability to raise project challenges clearly and objectively rather than letting issues remain unresolved.\n\nStrong organisational skills, with the ability to manage multiple priorities, dependencies, and workstreams at once.\n\nAbility to operate effectively within globally distributed delivery teams, with reliable overlap into North American business hours.\n\nBachelor's degree or equivalent practical experience.\n\nPreferred Qualifications\nHands-on delivery experience with ServiceNow modules such as ITSM, ITOM, SCM, FSM, HR Service Delivery, and GRC.\n\nExperience delivering enterprise ITSM, CRM, or CX implementations in a consulting or systems-integration setting.\n\nStrong problem-solving, negotiation, and conflict-resolution skills, and the ability to build productive relationships with clients, delivery teams, account leadership, and third-party partners.\n\nA proactive, collaborative attitude and a track record of taking ownership without waiting to be asked.\n\nCertifications and Professional Development\nProfessional certifications are strongly valued and are an important part of continued development within the TTEC Digital ServiceNow practice. Candidates at this level are not expected to hold every certification below, but should demonstrate a commitment to maintaining relevant credentials and to deepening their knowledge of ServiceNow delivery, project management methodologies, and emerging technologies.Relevant certifications include:\nServiceNow Certified System Administrator (CSA).\nITIL v3 or ITIL 4 Foundation.\nProject Management Professional (PMP) or Certified Associate in Project Management (CAPM).\nCertified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP).\nSAFe certifications, or other recognised project management, Agile, or delivery management credentials.\nThe Project Manager is not expected to serve as the ServiceNow Solution Architect or primary technical authority, but should maintain enough platform and implementation knowledge to plan, manage, and govern ServiceNow engagements effectively.","description_format":"text","description_chars":5696,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-22T16:22:44Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.803,"p_room":0.9,"age_days":47,"expected_fill_days":78,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ttec-digital-servicenow-project-manager","json_url":"https://alion.io/job/ttec-digital-servicenow-project-manager.json","meta":{"generated_at":"2026-11-09T11:09:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3352},"rest":"https://alion.io/mcp/rest/get_company?id=3352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-digital-servicenow-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-digital-servicenow-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-digital-servicenow-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-digital-servicenow-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-digital-servicenow-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1116754}},{"tool":"search_jobs","arguments":{"company":"ttecdigital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1116754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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