{"id":238398,"url":"https://alion.io/job/ttec-digital-servicenow-technical-consultant","title":"ServiceNow Technical Consultant","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":52,"ghost_share":0.192,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["US","PH"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-08-17T17:11:02Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-27T10:50:11Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":70},"description":"TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.\nAs a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.\nThis role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.\nWhat You Will Be Doing:\nDesign, develop, configure, and implement solutions on the ServiceNow platform.\n\nAnalyze business requirements and translate them into scalable technical solutions.\n\nConfigure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.\n\nDevelop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.\n\nCollaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.\n\nSupport implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.\n\nPerform unit testing, support UAT activities, and troubleshoot production issues.\n\nCreate and maintain technical documentation, solution designs, and process workflows.\n\nProvide ongoing support, maintenance, and optimization of ServiceNow applications.\n\nStay current with ServiceNow releases, capabilities, and industry best practices.\n\nWhat You Will Bring:\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.\n\n3+ years of hands-on ServiceNow experience.\n\nProven experience designing, developing, and implementing ServiceNow solutions.\n\nStrong knowledge of ServiceNow development best practices, architecture, and platform capabilities.\n\nProficiency in JavaScript, HTML, CSS, and ServiceNow scripting.\n\nExperience with ServiceNow integrations, including REST APIs, SOAP services, and web services.\n\nStrong problem-solving, communication, and stakeholder management skills.\n\nAbility to work directly with clients and translate business requirements into technical solutions.\n\nKnowledge of ITIL processes and service management concepts preferred.\n\nCertifications:\nServiceNow Certified System Administrator (CSA) preferred.\n\nServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.\n\nPreferred Qualifications:\nExperience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.\n\nExperience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.\n\nExperience with CTI, IVR, and enterprise application integrations.\n\nFamiliarity with Agile/Scrum delivery 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