{"id":117582,"url":"https://alion.io/job/ttec-digital-site-reliability-engineer-sre","title":"Site Reliability Engineer (SRE)","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":55,"ghost_share":0.2,"stale_share":0,"repost_share":0.018,"time_to_fill_p50_days":78,"computed_at":"2026-10-20T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Chaos Engineering","optional":false},{"name":"DNS","optional":false},{"name":"GCP","optional":false},{"name":"NATS","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WebSockets","optional":false}],"status":"live","first_seen_at":"2026-07-17T18:55:49Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-20T08:38:38Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":94},"description":"The role:\nOwn production reliability for a real-time platform where uptime and latency ARE the product - voice, desktop, intelligence, and AI combined; an agent mid-call can't wait for a retry.\nFirst SRE hired immediately (Day 0-14) for production scaling and SLO ownership; a second joins at the start of Phase 3 for 24/7 coverage.\nPairs with C1 Platform Foundation on observability and tenancy isolation.\nStartup environment: weekly deploys, 1-week sprints, fail fast, move forward - reliability engineering at that speed, not against it. \nWhat you'll own:\nSLOs and error budgets per tenant/service\nIncident response and blameless postmortems\nProduction scaling and capacity\nObservability depth (p50/p95/p99 per event hop)\nUptime as a personal mission\nOn-call rotation with DevOps\nYour committed timelines. \nWho you are:\nSelf-starter, grit, show-me mentality - you prove reliability with dashboards and drills, not assertions.\nA ways-to-YES engineer: weekly deploys are the heartbeat and your job is making them safe, never slowing them.\nYou love new technology, adapt fast when the stack changes under you, use AI tools daily to multiply velocity, and consider yourself exceptional.\nCalm in an incident, relentless after it.\nTeam player who likes winning.\n8+ years operating production systems at scale; owns SLOs, error budgets, incident command.\nStrong Go or Python - you automate reliability, you don't toil at it. Everything you build is code: runbooks execute, remediation is automatic, toil trends to zero.\nDeep on event-driven and real-time systems reliability - NATS-class buses, WebSocket fleets, streaming pipelines - and the failure physics underneath: state, race conditions, locking, ordering, back-pressure, cascading load. You've debugged these in production.\nStrong monitoring and uptime mindset - metrics, logs, traces wired to alerting that catches it before the customer does; you know the difference between a noisy alert and a real signal.\nGood networking understanding - protocols and how they work (TCP/UDP, TLS, WebSocket, DNS, load balancing); RTP/SIP a strong plus for our media paths.\nGCP at scale; multi-cloud literacy a plus. Multi-tenancy isolation experience a strong plus.\nCapacity modeling and load testing partnership with QA - find the knee of the curve before customers do.\nChaos engineering - failure injection as routine practice; prove graceful degradation, don't assume it.\nDeploy-safety partnership with DevOps - canary analysis, automatic rollback triggers, error-budget-driven release gates.\nAI-aware reliability - monitoring model latency, drift, and cost as production signals, not just CPU and memory.\nIncident communication craft - clear, fast, blameless; execs and customers get truth at the right altitude.\nA master debugger of production - reads the trace, the metric, the flame graph, and sees it; narrows an incident to the service, the deploy, the event. \nWhat You Will Bring:\n8+ years operating production systems at scale; owns SLOs, error budgets, incident command. \nStrong Go or Python - you automate reliability, you don't toil at it. Everything you build is code: runbooks execute, remediation is automatic, toil trends to zero. \nDeep on event-driven and real-time systems reliability - NATS-class buses, WebSocket fleets, streaming pipelines - and the failure physics underneath: state, race conditions, locking, ordering, back-pressure, cascading load. You've debugged these in production. \nStrong monitoring and uptime mindset - metrics, logs, traces wired to alerting that catches it before the customer does; you know the difference between a noisy alert and a real signal. \nGood networking understanding - protocols and how they work (TCP/UDP, TLS, WebSocket, DNS, load balancing); RTP/SIP a strong plus for our media paths. \nGCP at scale; multi-cloud literacy a plus. Multi-tenancy isolation experience a strong plus. \nCapacity modeling and load testing partnership with QA - find the knee of the curve before customers do. \nChaos engineering - failure injection as routine practice; prove graceful degradation, don't assume it. \nDeploy-safety partnership with DevOps - canary analysis, automatic rollback triggers, error-budget-driven release gates. \nAI-aware reliability - monitoring model latency, drift, and cost as production signals, not just CPU and memory. \nIncident communication craft - clear, fast, blameless; execs and customers get truth at the right altitude. \nA master debugger of production - reads the trace, the metric, the flame graph, and sees it; narrows an incident to the service, the deploy, the event.","description_format":"text","description_chars":4595,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-17T18:55:49Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.722,"p_room":0.44,"age_days":94,"expected_fill_days":78,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ttec-digital-site-reliability-engineer-sre","json_url":"https://alion.io/job/ttec-digital-site-reliability-engineer-sre.json","meta":{"generated_at":"2026-10-20T13:29:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3352},"rest":"https://alion.io/mcp/rest/get_company?id=3352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-digital-site-reliability-engineer-sre"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-digital-site-reliability-engineer-sre"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-digital-site-reliability-engineer-sre"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-digital-site-reliability-engineer-sre\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-digital-site-reliability-engineer-sre"}]}