{"id":117581,"url":"https://alion.io/job/ttec-digital-solutions-architect-ip","title":"Solutions Architect- IP","company":{"id":3352,"name":"TTEC Digital","domain":"ttecdigital.com","url":"https://alion.io/company/ttec-digital","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":54,"ghost_share":0.167,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":78,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"RAG","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-07-17T18:57:13Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-18T13:01:39Z","board_verified":true,"closed_at":null,"days_open":92,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":92},"description":"TTEC Digital seeks a Solutions Architect to join our team. This role is a full-time and fully remote opportunity!\nThe work:\nWe’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools - automated QA, conversational analytics, knowledge assist, and agentic automation - for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.\nThis is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric - you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.\nWho we hire - the DNA:\nSelf-starters and do-ers with grit - hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals. \nWant to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly - new tools, new models, new priorities - without drama. \nMaster debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread. \nAI-native. You work with AI on all levels - you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity. \nDistributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands. \nInnovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them. \nYou consider yourself exceptional - and you like winning. So do we. \nNo one will have everything in this description. We're looking for well-rounded, smart people who move fast.\nWhat You Will Do:\nThe role:\nThe technical face to enterprise customers - scoping deployments, designing tenant configurations, and getting customers live fast (same-day with Desktop Intercept). \nYou're selling and deploying a platform that combines voice, desktop, intelligence, and AI - technology that changes monthly - so you learn constantly and demo fearlessly.\nStartup environment: the deal, the deployment, and the product are all moving at once, and you thrive in that. \nWhat you'll own:\nPre-sales and deployment architecture\nTenant configuration and plugin enablement design\nCustomer integration scoping (CCaaS / CRM / SIP) · live demos that win - show-me applies to customers too \nThe customer's voice back into Product and Engineering\nYour committed go-live timelines. \nWho you are:\nA self-starter with grit and a closer's instinct - you like winning, and a signed customer going live is your scoreboard.\nShow-me mentality: you'd rather run the live demo than present the slide.\nYou adapt fast when the product shifts under you (it will, weekly), love new technology, and use AI tools daily - including in your own demo and scoping workflow.\nA do-er who owns the messy middle instead of escalating it.\nA team player who translates in both directions: business requirements into technical needs for engineering, platform capability into business value for the customer. \nWhat You Will Bring:\n8+ years of solutions architecture/sales engineering in contact-center, CCaaS, or enterprise SaaS. \nTechnical enough to design an integration on a whiteboard and credible enough to own a CTO conversation - you keep the respect of senior engineers on both sides of the table. \nKnows CCaaS / CTI, SIP / RTP, and CRM landscapes cold. \nStrong working knowledge of the modern AI stack - LLMs, RAG, knowledge graphs, agents, transcription/translation - deep enough to answer the customer's AI architecture and data-security questions without phoning home. \nHas taken enterprise customers live and owned the messy middle - network quirks, security reviews, procurement, the works. \nHands-on enough to configure a tenant, read an API payload, and debug a customer integration in real time - a troubleshooter, not a talker: when the pilot breaks at 4pm, you isolate it. \nUnderstands event-driven platform architecture well enough to scope custom integrations accurately - what's config, what's a connector, what's a feature request. \nDeployment playbook craft - turns every go-live into a repeatable playbook so the second customer is faster than the first; this is how one SA scales. \nEnterprise security fluency - comfortable in InfoSec reviews (SOC 2, data residency, PII/redaction, AI data-usage questions); AI deals die here without it. \nCompetitive positioning depth - knows the CCaaS/agent-assist landscape and can architect around a competitor's incumbency. \nPOC discipline - scopes pilots with clear success criteria and exit dates, so pilots convert instead of drifting.","description_format":"text","description_chars":5084,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","AI Consulting & Integration","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-07-17T18:57:13Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.801,"p_room":0.44,"age_days":91,"expected_fill_days":78,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ttec-digital-solutions-architect-ip","json_url":"https://alion.io/job/ttec-digital-solutions-architect-ip.json","meta":{"generated_at":"2026-10-18T15:56:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21943,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3352},"rest":"https://alion.io/mcp/rest/get_company?id=3352"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-digital-solutions-architect-ip"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-digital-solutions-architect-ip"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-digital-solutions-architect-ip"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-digital-solutions-architect-ip\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-digital-solutions-architect-ip"}]}