{"id":3063156,"url":"https://alion.io/job/ttec-jobs-operations-manager-bpo","title":"Operations Manager BPO","company":{"id":2279848,"name":"TTEC Jobs","domain":"ttecjobs.com","url":"https://alion.io/company/ttecjobs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":55000,"period":"year","method":"role_country_seniority_unknown","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-30T02:15:47Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Operations Manager - Cape Town\nAs an Operations Manager / Service Delivery Manager working in Cape Town, you’ll be a part of bringing humanity to business. #experienceTTEC\nWhat You’ll be Doing\nDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.\nWe’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.\nDuring a Typical Day, You’ll\nImprove the key success metrics associated with goals. These include:\no Customer Satisfaction Score\no Service Level Goals\no Quality Goals\nCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects\nBring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team\nWhat You Bring to the Role\nSignificant Call center management or equivalent work experience\nContinuously promote a performance-driven culture and always work towards reaching for amazing\nEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks\nConsistently mentor and inspire others\nCustomer focused mindset\nUnderstanding, interpreting, and manipulating data for reporting\nWhat You Can Expect\n· Supportive of your career and professional development\n· An inclusive culture and community minded organization where giving back is encouraged\n· A global team of curious lifelong learners guided by our company values\n· Ask us about our paid time off (PTO) and wellness and healthcare benefits\n· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)\nAbout TTEC\nOur TTEC is a leading global consulting, technology and managed services company focused on delivering solutions at the intersection of data, AI, and customer experience.\nTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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