{"id":3063207,"url":"https://alion.io/job/ttec-jobs-systems-software-senior-engineer-2","title":"Systems Software Senior Engineer","company":{"id":2279848,"name":"TTEC Jobs","domain":"ttecjobs.com","url":"https://alion.io/company/ttecjobs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":168},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"FedRAMP","optional":false},{"name":"GCP","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"ITIL","optional":false},{"name":"LDAP","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"PKI","optional":false},{"name":"PowerShell","optional":false},{"name":"Tanium","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Bicep","optional":true},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"Kubernetes","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-28T05:30:21Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Systems Software Senior Engineer\nAttract, develop & engage a world-class workforce\nFor more than 30 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TTEC designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.\nOur Capabilities Include\nDesign: Customer Strategy Services\nEnable: Customer Technology Services\nManage: Customer Management Services\nGrow: Customer Growth Services\nPosition Summary\nThe Systems Software Senior Engineer is responsible for ensuring the functionality, stability, security, and continued improvement of TTEC’s enterprise systems environment. This role requires broad technical proficiency, strong ownership, and the ability to support a wide range of technologies, including areas outside a primary subject matter expertise. The successful candidate understands how adjacent technical domains integrate with core infrastructure systems, builds strong collaborative relationships across teams, works independently with minimal guidance, and contributes to the development of peers through mentoring, documentation, and technical leadership. This individual is a critical thinker who constructively challenges assumptions and champions forward-thinking solutions aligned with long-term business and technology goals.\nActive Directory and core infrastructure services (DNS, DHCP, Group Policy, PKI, clustering)\nSystems management and automation (Microsoft Intune, Configuration Manager, Tanium, PowerShell)\nIdentity management and MFA platforms (Ping, Okta)\nCloud integration and access management (Microsoft 365, Microsoft Entra ID, Azure, Google Cloud Platform, on-premises Active Directory)\nMail and collaboration platforms (Proofpoint, Exchange Online, Microsoft 365, Google Workspace)\nAudit, compliance, and vulnerability management (FedRAMP, PCI, CAP, HIPAA, SOX, server updates, and software lifecycle management)\nStorage, backup, and recovery management (Cohesity, NetApp)\nVirtualization platforms (Nutanix and VMware)\nDuties & Responsibilities\nProvide senior-level engineering support and technical ownership for highly distributed, multi-domain Active Directory and hybrid identity environments.\nUse AI-enabled productivity and engineering tools responsibly to improve troubleshooting, documentation, automation, analysis, and operational efficiency in accordance with company security and data governance policies.\nDesign, develop, and maintain advanced PowerShell and script-based automation for operational tasks, reporting, remediation, configuration management, and API-based integrations.\nProvide Tier 3 escalation support for Windows-based systems, core infrastructure services, identity platforms, messaging, endpoint management, and related enterprise technologies.\nAnalyze, design, and improve processes that increase operational maturity, reduce manual effort, improve service reliability, and strengthen the overall engineering practice.\nDevelop and maintain support documentation, runbooks, knowledge articles, and engineering standards that enable consistent support across Tier 1, Tier 2, and Tier 3 teams.\nEngineer, implement, configure, maintain, and retire Microsoft and enterprise infrastructure technologies throughout the full technology lifecycle.\nApply security-by-design principles and best practice controls to protect the confidentiality, integrity, and availability of customer, employee, and enterprise data.\nPlan, document, schedule, implement, validate, and communicate system changes in accordance with TTEC operational guidelines, change management practices, and audit requirements.\nMaintain architecture notes, design decisions, operational procedures, and standards that support repeatable and sustainable operations.\nPartner proactively with Operations, Information Security, Networking, Application, and business teams to deliver integrated solutions that meet performance, compliance, security, and reliability goals.\nParticipate in an on-call rotation and provide after-hours support, including nights and weekends, as required to support business-critical services.\n·Drive strategic engineering initiatives, including automation, modernization, hybrid cloud integration, infrastructure as code, and platform reliability improvements.\n·Lead the design and implementation of high-impact systems and solutions that span multiple technical domains, platforms, and business units.\n·Mentor and support other engineers through design reviews, peer coaching, technical guidance, documentation standards, and knowledge sharing.\n·Own and evolve engineering standards, reusable automation, operational runbooks, and support models that improve consistency, scalability, and maintainability.\n·Influence operational maturity through process improvement, tool adoption, service reliability practices, and cross-functional collaboration.\nBasic Qualifications\nBA/BS in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.\n5+ years of hands-on systems engineering experience, including demonstrated ownership of complex enterprise systems, cross-functional projects, and Tier 3 escalations.\nDemonstrated Tier 3 engineering experience supporting enterprise-scale Windows Server environments and infrastructure services.\nAdvanced experience with Active Directory, Group Policy, DNS, DHCP, PKI, LDAP, and hybrid identity integration.\nStrong PowerShell scripting and automation experience, including operational automation, reporting, remediation, and API-based integrations.\nExperience with Microsoft 365, Microsoft Entra ID, Exchange Online, endpoint management, and hybrid cloud environments.\nExperience supporting hybrid identity environments, including MFA, SSO, conditional access, lifecycle management, and federation technologies such as Okta or Ping.\nStrong understanding of high availability, disaster recovery, backup validation, monitoring, alerting, and service reliability practices.\nDemonstrated ability to apply security-by-design principles, including least privilege access, privileged access management, vulnerability remediation, secure configuration baselines, and audit readiness.\nExperience participating in incident, problem, and change management processes in an enterprise ITIL-based environment.\nAbility to participate in an on-call rotation, including nights and weekends as required.\nStrong communication, documentation, collaboration, and mentoring skills, with the ability to influence outcomes across teams without direct authority.\nPreferred Qualifications\n·Microsoft Certified: Azure Solutions Architect, Microsoft 365 Certified: Enterprise Administrator Expert, Windows Server Hybrid Administrator Associate, or equivalent certifications.\n·Experience with Infrastructure as Code tools such as Terraform, ARM, Bicep, or similar technologies.\n·Experience with CI/CD pipelines, Git-based change management, or automation lifecycle practices.\n·Familiarity with containerization and orchestration technologies such as Docker or Kubernetes.\n·Experience with backup, storage, virtualization, and recovery platforms such as Cohesity, NetApp, Nutanix, and VMware.\n·Experience with identity providers and access platforms such as Okta, Ping, MFA, SSO, conditional access, and federation.\n·Experience using AI-enabled productivity or engineering tools responsibly to improve documentation, troubleshooting, automation, analysis, and operational efficiency while following company security and data governance policies.\nWhat Sets You Apart\n·Broad technical range, with the ability to work across multiple toolsets, platforms, and infrastructure domains beyond a single technology stack.\n·Strong institutional awareness and the ability to understand how technical decisions affect teams, platforms, customers, and business outcomes.\n·Proven ability to lead through influence by driving change, mentoring others, and delivering strategic outcomes without formal authority.\n·High degree of self-direction, reliability, and follow-through, with the ability to take initiative and drive work to completion with minimal oversight.\n·Relationship builder who collaborates effectively with peers, cross-functional teams, and leadership to create alignment, trust, and shared accountability.\nEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.","description_format":"text","description_chars":9556,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Real Estate","Human Resources"],"lifecycle":[{"event":"open","at":"2026-10-22T07:14:56Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.446,"p_room":0.36,"age_days":64,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ttec-jobs-systems-software-senior-engineer-2","json_url":"https://alion.io/job/ttec-jobs-systems-software-senior-engineer-2.json","meta":{"generated_at":"2026-10-28T17:58:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24570,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2279848},"rest":"https://alion.io/mcp/rest/get_company?id=2279848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-jobs-systems-software-senior-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-jobs-systems-software-senior-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-jobs-systems-software-senior-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-jobs-systems-software-senior-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-jobs-systems-software-senior-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3063207}},{"tool":"search_jobs","arguments":{"company":"ttecjobs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3063207},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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