{"id":3829799,"url":"https://alion.io/job/ttec-operations-director","title":"Operations Director","company":{"id":2279848,"name":"TTEC","domain":"ttecjobs.com","url":"https://alion.io/company/ttecjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":16,"ghost_share":0,"stale_share":0.438,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T19:11:15Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T03:00:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Operations Director / Service Delivery Director - Cairo\nAt TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Director, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.\nWhat You’ll be Doing\nLooking for an opportunity to manage an overall client relationship with an iconic brand? Do you have a passion to motivate others? In this role, you’ll work closely with multiple clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.\nYou’ll report to the Executive Director/ Country Leader. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.\nDuring a Typical Day, You’ll\nActively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met\nMotivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information\nImprove the key success metrics associated with goals. These include:\no Forecasting accuracy\no Revenue and margin goals\no Client, customer, and Employee satisfaction scores\no Call volume projections\no Contractual bonus goals\no Contractual client metric goals\nWhat You Bring to the Role\nAssociate degree, technical school or equivalent work experience\nExtensive call center or BPO management experience\nContinuously promote a performance-driven culture and always work towards reaching for amazing\nConsistently mentor and inspire others\nEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks\nCustomer focused mindset\nWhat You Can Expect\nKnowledgeable, encouraging, supporting and present leadership\nDiverse and community minded organization\nCareer-growth and lots of learning opportunities for aspiring minds\nAnd yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you\nAbout TTEC\nOur business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.\nTTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. 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