{"id":3829802,"url":"https://alion.io/job/ttec-operations-sales-manager-ii","title":"Sales Service Delivery Manager","company":{"id":2279848,"name":"TTEC","domain":"ttecjobs.com","url":"https://alion.io/company/ttecjobs","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":14,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T19:11:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T20:20:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"html: $component.getFieldValue($data)\" id=\"descriptionExt-value\" formfieldid=\"descriptionExt\">\nYour potential has a place here with TTEC’s award-winning employment experience. As a Sales Service Delivery Manager working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC\nOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in United States says it all!\nBase Salary $70,000-$75,000 with 15% in monthly bonus potential\nHelp us grow our sales representative team\nEligible for generous employee referral bonus opportunities\nWhat You’ll be Doing\nDo you have a passion for leading, mentoring, and coaching sales teams? Are you ready to help associates deliver exceptional customer experiences while achieving meaningful client and business results? In this role, you’ll guide, support, and motivate a team of sales associates, helping them reach performance goals, resolve customer escalations, and deliver quality experiences on every interaction. You’ll play an important role in creating a positive, performance-driven environment where your team feels supported, recognized, and ready to succeed.\nYou’ll report to the Director. We’re looking for a leader who can Act as One by building trust, removing barriers, and helping the team accomplish goals while supporting associate growth and career mobility.\nDuring a Typical Day, You’ll\nLead with purpose by helping your team understand the “why” behind the work: creating meaningful customer connections, achieving sales and service goals, and supporting a client partnership that depends on consistent, high-quality performance.\nImprove key success metrics connected to team, client, and business goals, including:Revenue targets\nCustomer satisfaction scores\nService level goals\nQuality goals\n\nCoach associates through regular feedback, development conversations, and performance support that help them achieve company and client goals.\nAddress employee questions and performance needs while coordinating training on new or revised services, products, processes, and project updates.\nUse time management and organizational skills to manage multiple priorities, track progress, monitor attendance, and keep the team focused on daily execution.\nWhat You Bring to the Role\nMinimum 1 year of call center, equivalent work, or sales management experience\nExperience leading, coaching, or supporting teams in a performance-driven environment\nAbility to motivate others, build trust, and create a positive team culture\nCustomer-focused mindset with a passion for delivering exceptional experiences\nStrong communication, organization, and problem-solving skills\nAbility to understand, interpret, and use data to guide performance conversations and reporting\nComfort helping associates use the tools, systems, and resources they need to complete day-to-day tasks\nWhat You Can Expect\nSupport for your career and professional development\nAn inclusive culture and community-minded organization where giving back is encouraged\nA global team of curious lifelong learners guided by our company values\nPaid time off (PTO), wellness, and healthcare benefits\nA competitive compensation package, performance bonus opportunities, and benefits that may pleasantly surprise you, including tuition reimbursement\nVisit https://www.ttecjobs.com/en/us-employee-benefits for more information.\nAbout TTEC\nTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience.\nTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.\n#LI- Onsite","description_format":"text","description_chars":4570,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-05T19:11:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":156250,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":66,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/ttec-operations-sales-manager-ii","json_url":"https://alion.io/job/ttec-operations-sales-manager-ii.json","meta":{"generated_at":"2026-11-08T23:09:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2279848},"rest":"https://alion.io/mcp/rest/get_company?id=2279848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttec-operations-sales-manager-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttec-operations-sales-manager-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttec-operations-sales-manager-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttec-operations-sales-manager-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttec-operations-sales-manager-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3829802}},{"tool":"search_jobs","arguments":{"company":"ttecjobs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3829802},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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