{"id":3937117,"url":"https://alion.io/job/ttm-technologies-inc-it-client-services-support-technician","title":"IT Client Services - Support Technician","company":{"id":2822196,"name":"TTM Technologies Inc.","domain":"ttm.com","url":"https://alion.io/company/ttm-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Logan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Java","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-09T07:08:44Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer\nAbout TTM\nTTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.\nAdditional information can be found at www.ttm.com\nSkills/Qualifications:\nThe Client Services Support Technician is responsible for addressing the following:\nHelp Desk calls from company user base\nCreates the initial record of the request\nResolves all Level One end-user problems\nIdentify, evaluate and solve end-user workstation problems\nSupport and train end-users in a wide range of software applications\nAs needed; read, understand and apply complex technical information\nContacts third-party vendors for warranty service repair\nMaintains punctual and predictable attendance\nAssist site with after-hours support needs\nMember of on-call after hours rotation for supporting site\nAbility to work with minimal supervision\nWork closely to learn and share technical skills with other team members\nGood Communication Skills\nMaster new computer technology\nMaintain cooperative working relationships\nDemonstrate sensitivity to, and respect for, a diverse population\nDedicated Customer Service skills\nActive and supporting team member with eager, can-do attitude\nStrong knowledge of current desktop and laptop operating systems and hardware\nAbility to install and troubleshoot Microsoft Office and other desktop applications\nSkilled network and printing troubleshooting and problem resolution\nAbility to quickly learn and adapt to new technologies and processes\nFamiliar with Terminal Services, Bomgar, VPN, Remote Desktop and other remote access applications\nMust excel in an environment where exceeding customer expectation is the key objective\nStrong reading, documentation and basic math skills are required\nResponsibilities:\nShares responsibilities with other team members in the following roles:\nHelpdesk Call Center\no Provide technical software, hardware and network problem resolution in a call center environment.\no Perform question/problem diagnosis and guiding users through step-by-step solutions.\no Identifies, diagnoses, and resolves Level One problems for user’s computer software and hardware, network, and internet connection problems\no Clearly communicate technical solutions to end-users in a user friendly, professional manner.\no Provide one-on-one end-user training as needed.\no Escalate more complex end-user problems to the appropriate team members. o Provides one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.\no Assists in creating materials for end-user frequently asked questions (FAQs).\nDesktop Support\no Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.\no Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.\no Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.\no Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.\no Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.\no Helps install local area network cabling systems and equipment such as network interface cards, servers and switches.\nAccount Administration\no Active Directory user account maintenance\no Manage VOIP\no Assist users with AirWatch iPhone/Android activations\no WebEx Meeting Suite\nSPECIAL REQUIREMENTS:\nCandidates must be able to sit for prolonged periods in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.\nFamiliar with the following applications:\no Microsoft Office Suites (2003 to Current version)\no VOiP\no Oracle\no Java\no Windows OS\no Terminal Services\no FTP, Telnet, DOS\no Remote Access tools\no Endpoint Security\no VPN\no ManageEngine Suite\nBasic Qualifications Skills/Qualifications:\n2 - 3 years of related experience\nMS or Cisco Certification is plus\nBasic knowledge of current desktop and laptop operating systems and hardware\nCan install Microsoft Office and other desktop applications\nAble to follow established troubleshooting and other process documentation\nGood communications skills.\nCan relay technical information in a manner the customer will understand\nStrong reading, documentation and basic math skills are required\nSupervision:\nAbility to work with minimal supervision, while communicating with Site IT Administrator and other team members to learn and share technical skills\nAbility to work with site management and direct manager to identify site impacting issues #LI-EC1 #CORP\nCompensation and Benefits:\nTTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.\nCompensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.\nExport Statement:\nMust comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of ForeignPerson visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.","description_format":"text","description_chars":6864,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Manufacturing","PCB Fabrication & Assembly"],"lifecycle":[{"event":"open","at":"2026-11-08T09:26:36Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":11,"expected_fill_days":23,"reasons":["conf:4","win:mid","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/ttm-technologies-inc-it-client-services-support-technician","json_url":"https://alion.io/job/ttm-technologies-inc-it-client-services-support-technician.json","meta":{"generated_at":"2026-11-09T12:36:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15833,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2822196},"rest":"https://alion.io/mcp/rest/get_company?id=2822196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttm-technologies-inc-it-client-services-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttm-technologies-inc-it-client-services-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttm-technologies-inc-it-client-services-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttm-technologies-inc-it-client-services-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttm-technologies-inc-it-client-services-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3937117}},{"tool":"search_jobs","arguments":{"company":"ttm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3937117},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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