{"id":3937116,"url":"https://alion.io/job/ttm-technologies-inc-it-client-services","title":"IT Client Services","company":{"id":2822196,"name":"TTM Technologies Inc.","domain":"ttm.com","url":"https://alion.io/company/ttm-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Hardware","role_family":"Hardware","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Java","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T09:26:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer\nAbout TTM\nTTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.\nAdditional information can be found at www.ttm.com\nThe Client Services Level 1 Technician serves as the first point of contact for end-user technical support, providing timely and professional assistance with hardware, software, and network-related issues. This role is responsible for troubleshooting and resolving Level 1 incidents, escalating complex issues appropriately, and ensuring exceptional customer service. The ideal candidate will demonstrate strong technical aptitude, excellent communication skills, and a customer-focused approach to IT support.\nKey Responsibilities\nHelp Desk Support (40%)\nCall Center Operations: - Provide first-line technical support via phone, email, and ticketing system for company users - Create and log all support requests in the ticketing system with accurate and complete information - Perform initial problem diagnosis and guide users through step-by-step troubleshooting solutions - Resolve Level 1 end-user issues including password resets, account unlocks, and basic application support - Clearly communicate technical solutions to end-users in a user-friendly, professional manner - Escalate more complex issues to Level 2 support or appropriate team members following established procedures - Provide one-on-one end-user training and guidance as needed - Contribute to knowledge base by documenting solutions and creating FAQ materials - Meet or exceed Help Desk service level agreements (SLAs) and performance metrics\nAccount Administration & User Management (40%)\nPerform Active Directory user account maintenance (password resets, account unlocks, group membership)\nAssist with new hire account provisioning and termination processing\nSupport VoIP phone system user administration and troubleshooting\nAssist users with mobile device management\nSupport Meeting Suite and other collaboration tools\nMaintain user access according to established security policies and procedures\nDesktop & Laptop Support (10%)\nHardware Support: - Install, configure, and set up end-user PC and laptop hardware, software, and peripherals - Diagnose and resolve hardware issues including desktops, laptops, monitors, keyboards, mice, and docking stations - Perform basic hardware repairs for equipment not covered by vendor maintenance agreements - Coordinate timely repair of equipment covered by third-party vendor maintenance agreements - Lift and move equipment up to 50 lbs. (with assistance for heavier items) - Order, tag, deliver, and deploy new equipment following asset management procedures\nSoftware Support: - Install and troubleshoot Microsoft Office and other approved desktop applications - Resolve software installation, configuration, and performance issues - Assist with application updates and patches - Support business-critical applications including Oracle, Java-based applications, and web browsers\nPrinting Support: - Diagnose and resolve network and local printer issues - Install and configure printer drivers - Assist with printer setup and connection troubleshooting\nNetwork & Connectivity Support (10%)\nTroubleshoot basic network connectivity issues (wired and wireless)\nAssist users with VPN connectivity and remote access issues\nResolve email, internet, and network access problems\nSupport remote access tools\nAssist with basic LAN cabling and network equipment installation (under supervision)\nAfter-Hours & On-Call Support: - Participate in rotating on-call schedule to provide after-hours support as needed - Respond to critical incidents outside of normal business hours - Maintain availability and responsiveness during assigned on-call periods\nDocumentation & Knowledge Management: - Document all support activities in the ticketing system with detailed notes and resolution steps - Create and update knowledge base articles for common issues - Maintain accurate hardware and software inventory records - Contribute to process documentation and procedure updates\nCustomer Service Excellence: - Deliver exceptional customer service with professionalism, patience, and empathy - Maintain positive attitude and can-do approach to problem-solving - Build rapport with end-users and establish trust through reliable support - Follow up with users to ensure issues are fully resolved and satisfaction is achieved - Demonstrate sensitivity and respect for diverse user populations\nTeam Collaboration: - Work closely with other IT team members to share knowledge and technical skills - Participate in team meetings and contribute to continuous improvement initiatives\nSupport team goals and collaborate effectively on projects - Communicate proactively with Site IT Administrator and manager regarding site issues - Share lessons learned and best practices with team\nRequired Qualifications\nEducation:\nHigh school diploma or equivalent required\nAssociate degree in Information Technology, Computer Science, or related field preferred\nRelevant technical certifications (CompTIA A+, Network+, Microsoft certifications) preferred\nExperience:\nMinimum 2-3 years of Help Desk or desktop support experience in a corporate environment\nOR equivalent combination of education, training, and hands-on technical experience\nExperience with ticketing systems and ITSM tools preferred\nCall center or customer service experience a plus\nRecommended Technical Skills:\nOperating Systems: - Windows 10/11 (required) - Windows 7/8 (helpful) - Basic macOS knowledge (helpful)\nApplications & Software: - Microsoft Office Suite (365, 2019, 2016, 2013) - Required - Microsoft Outlook, Teams, OneDrive - Web browsers (Chrome, Edge, Firefox) - Adobe Acrobat Reader - VPN clients - Oracle applications (basic familiarity) - Java-based applications\nHardware: - Desktop and laptop troubleshooting and repair - Peripheral devices (monitors, keyboards, mice, docking stations, webcams) - Printers and print servers - Basic understanding of computer components (RAM, hard drives, motherboards)\nNetworking: - Basic TCP/IP understanding - DHCP, DNS basics - Wired and wireless connectivity troubleshooting - Network printer configuration\nTools & Systems: - Remote support tools\nTicketing/ITSM systems - Active Directory user administration (basic) - Mobile De-vice Management - VoIP phone systems - Antivirus/endpoint protection - FTP, Telnet, basic command-line tools\nRequired Skills & Competencies\nTechnical Competencies:\nTroubleshooting: Systematic approach to identifying and resolving technical issues\nTechnical Learning: Ability to quickly learn new technologies, applications, and processes\nProblem-Solving: Logical thinking and resourcefulness in finding solutions\nDocumentation: Clear, accurate documentation of issues and resolutions\n Following Procedures: Ability to follow established troubleshooting guides and escalation procedures\nEssential Functions\nDaily Activities:\nMonitor and respond to incoming Help Desk tickets, calls, and emails\nTriage and prioritize support requests based on urgency and impact\nTroubleshoot and resolve Level 1 technical issues\nDocument all support activities thoroughly in ticketing system\nCommunicate status updates to users on open tickets\nEscalate unresolved issues to appropriate team members or Level 2 support\nWeekly Activities:\nParticipate in team meetings and training sessions\nReview knowledge base articles and update as needed\nAssist with asset inventory audits and updates\nSupport scheduled maintenance activities\nComplete assigned projects or special tasks\nOngoing Responsibilities:\nStay current on IT policies, procedures, and security practices\nMaintain technical skills through self-study and training\nContribute to team knowledge sharing and best practices\nSupport continuous improvement initiatives\nWorking Conditions, Physical Requirements & Schedule\nWork Environment:\nProfessional office environment with cubicle or desk workspace\nFast-paced Help Desk environment requiring multitasking\nBoth phone-based and in-person user support\nOccasional work in server rooms or equipment closets\nMay require work in various office locations within the site\nPhysical Requirements:\nSit for extended periods at computer workstation (up to 6-8 hours daily)\nUse computer keyboard and mouse for extended periods\nView computer screens for extended periods\nLift and carry equipment up to 50 lbs. unassisted\nBend, stoop, kneel, and reach to access equipment\nStand and walk throughout facility as needed\nClimb ladders occasionally for equipment access or cable installation\nManual dexterity for handling small components and cables\nSchedule & Availability:\nStandard Hours: Monday-Friday, 8:00 AM - 5:00 PM\nFlexibility: Occasional evening or weekend work for implementations or critical issues\n On-Call: Participate in rotating on-call schedule (approximately 1 week per month)\nOvertime: May be required during busy periods or for project support\nCompensation and Benefits:\nTTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.\nCompensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.\nExport Statement:\nMust comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of ForeignPerson visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.","description_format":"text","description_chars":11056,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Manufacturing","PCB Fabrication & Assembly"],"lifecycle":[{"event":"open","at":"2026-11-08T09:26:36Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:1","win:mid","comp:junior,brand"],"computed_at":"2026-11-08T11:15:34Z"},"pay":null,"html_url":"https://alion.io/job/ttm-technologies-inc-it-client-services","json_url":"https://alion.io/job/ttm-technologies-inc-it-client-services.json","meta":{"generated_at":"2026-11-08T11:15:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2822196},"rest":"https://alion.io/mcp/rest/get_company?id=2822196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fttm-technologies-inc-it-client-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fttm-technologies-inc-it-client-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fttm-technologies-inc-it-client-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ttm-technologies-inc-it-client-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fttm-technologies-inc-it-client-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3937116}},{"tool":"search_jobs","arguments":{"company":"ttm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3937116},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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