{"id":2173972,"url":"https://alion.io/job/ttms-enterprise-devops-engineering-professional-rntsk0041765-system-user-support-specialist","title":"Enterprise DevOps Engineering-Professional RNTSK0041765 (System & User support 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role involves supporting the implementation, migration, configuration, integration, testing, and ongoing maintenance of a contract lifecycle management application, including troubleshooting technical issues, optimizing business processes, and collaborating with business teams and external vendors.\nResponsibilities\nSalesforce Certified Platform App Builder\nSalesforce Certified Service Cloud Consultant\nSalesforce Certified Administrator\nConga (Salesforce based) 201 CLM Essentials Administration Certificate\nAWS Certified Cloud Practitioner\nITIL Foundation Certificate in IT Service Management\nKonwledge of SQL\nAbility to actively participate in discussions with the business team,\nAbility to find solutions to the needs of the business team,\nAbility to provide level 1, 2 and 3 support\nRequirements\nMigrating documents from legacy applications like Salesforce or G-drive into the new contract lifecycle management application, needed knowledge of data structure in SAAS and PAAS applications, familiarity with tools like Salesforce Inspector and Salesforce Data Loader\nCreation and using of the secure Box Storage for legacy application and connecting it to the new application, using connection for data transfer\nHelping the business analyst in the consultations with business teams about data structure in the new application\nParticipating in consultations with business teams about creation of the processes in the new application\nCreating processes in the new application, creating email alerts and users\nCreating connection between Docusign and the new / legacy application, administering Docusign account for the application\nCoordination activities like: coordination of creation of the SSO connection for the new application; coordination of the change of SSO certificates for the new application; coordinating the setup of the plugin for Word 365 for the new application\nTaking care of level 1, 2 and 3 support tickets in service now for the new application and for the legacy application, solving tickets of level 3 that include taking data from the data base and turning it into reports, mass modifications of the records in legacy application, investigating bugs in workflows in the new app and in the legacy application\nTesting the application, its business processes, and integrations with other enterprise systems, including electronic signature solutions and office productivity tools\n\nEscalating more difficult issues that demand development to vendor support; creating tickets to vendor support and coordinating the repair with vendor team\nTesting bug fixes performed by vendor in the new app and in the legacy application\nParticipation in user trainings for new and for legacy application; creating training materials and tutorials for users\nThe senior grade will also be taken into consideration\nBenefits\nParticipation in interesting and demanding projects.\nFlexible working hours.\nA great, non-corporate atmosphere.\nPossibility to work remote or hybrid (2 days per week from the office).\nOpportunities for development and promotion.\nAttractive package of benefits.","description_format":"text","description_chars":3092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-09T13:19:03Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring 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