# Director, Product Support Operations

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hand

- **Id**: 914307
- **Url**: <https://alion.io/job/tubi-director-product-support-operations>
- **Role**: Support
- **Role family**: Support
- **Seniority**: head
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States, New York, United States, Los Angeles, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 7
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-14T16:40:59Z
- **Employer posted date**: 2026-10-20
- **Last verified at**: 2026-11-11T07:34:31Z
- **Board verified**: yes
- **Days open**: 57
- **Description format**: text
- **Description chars**: 6194
- **Description truncated**: no
- **Benefits**: Flexible time off, Parental leave
- **Relocation offered**: no
- **Industries**: Sea Freight, Streaming & OTT Platforms

## Company

- **Id**: 179685
- **Name**: Tubi
- **Domain**: tubi.tv
- **Url**: <https://alion.io/company/tubi>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 8
- **Ghost share**: 0
- **Stale share**: 0.5
- **Repost share**: 0
- **Time to fill p50 days**: 72
- **Computed at**: 2026-11-11T05:49:22Z

## Salary estimate

- **Min usd**: 130000
- **Max usd**: 316000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 27

## Technologies

- **Agentic Workflows** — Optional: no
- **AI Agents** — Optional: no
- **Prompt Engineering** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 57

## Requirements

- **Experience years min**: 7
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-14T18:51:14Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 33 · green card filings: 18; Filings 12m: 33

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.84
- **P room**: 0.75
- **Age days**: 57
- **Expected fill days**: 72
- **Reasons**: conf:2, win:late
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.