Senior Technical Writer

About Company

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

Position Summary

We are seeking two highly experienced Technical Writers/Editors to join our content operations team. The ideal candidates will be self-starters with a proven track record of writing, editing, and publishing customer-facing support documentation that is clear, consistent, and easy to consume.

This role will focus on editing, standardizing, and publishing support articles to ensure accuracy, readability, and alignment with our brand and style guidelines.

Please read the job criteria below and drop us an email at [email protected] OR create an account at our Recruitment Portal to get started.

Key Responsibilities

• Review, edit, and publish external-facing support articles for technical accuracy, clarity, and tone.
• Collaborate with product, support, and engineering teams to ensure content completeness and correctness.
• Maintain consistency in style, structure, and terminology across all customer-facing documentation.
• Manage publishing workflows in CMS or knowledge base platforms (e.g., Salesforce Knowledge, Zendesk, ServiceNow, Confluence, etc.).
• Proactively identify outdated or redundant content and coordinate updates.
• Apply SEO best practices and accessibility standards to ensure optimal user experience.
• Uphold and evolve editorial standards and content quality guidelines.

Qualifications

• Bachelor’s degree in English, Communications, Technical Writing, or related field.
• 5+ years of experience in technical writing, editing, or documentation management-preferably in a software or technology environment.
• Strong command of written English and attention to detail.
• Experience working with structured content and enterprise CMS tools.
• Proven ability to work independently and manage multiple deliverables in a fast-paced environment.
• Familiarity with support knowledge base ecosystems and best practices for external customer content.

Preferred Skills

• Experience editing or publishing content for SaaS, enterprise support, or developer platforms
• Understanding of terminology management and content governance.
• Basic HTML or Markdown knowledge.
• Strong collaboration and stakeholder management skills.

What We’re Looking For

• Highly motivated, self-driven professionals who can take ownership of content quality
• Strong editorial judgment with the ability to balance technical depth and customer clarity.
• Team players who can work across geographies and time zones.