Global Delivery Manager

About Company

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

About the Role

We are looking for a Global Delivery Manager to keep our Authorized Training Partner (ATP) instructor network running smoothly. You will be the operational point of contact who onboards new ATP instructors, keeps their records accurate, makes sure only approved and certified instructors are scheduled to teach, and answers the day-to-day questions of our partnercontacts.

Please read the job criteria below and drop us an email at [email protected] OR create an account on our Recruitment Portal to get started.

What You Will Do

• Run instructor onboarding: Send the standard welcome and next-steps email to each new ATP instructor. Coordinate laptop, system and lab access, and schedule teach-back sessions with FTE or lead instructors. Track every request in Airtable through to completion.

• Keep instructor records up to date: Check submitted certification badges against what each course requires, and update approved courses and “ramping on curriculum” status in Airtable. Record committed ready dates and follow up with instructors to confirm they are ready.

• Monitor ATP scheduling for compliance: Review instructor assignments against Airtable approvals and flag uncertified or unapproved instructors to ATP project managers and the Engage team. Share reminders of the scheduling rules in Slack channels.

• Answer routine partner requests: Respond to ATP operations contacts on access, vouchers and where course materials live. Route anything outside scope to Training Support or the Training Delivery lead.

What We Are Looking For

• Experience coordinating onboarding and access (equipment, systems, labs) for instructors, contractors or external partners.
• Proven record keeping and request tracking in Airtable or a comparable database or tracker, with every item followed through to completion.
• Experience checking assignments or approvals against defined rules, and flagging exceptions clearly and professionally to the right people.
• Clear, friendly written communication with external contacts, including routine support questions in email and Slack.
• Good judgment on scope: you know what to resolve yourself and what to route to another team.
• Comfort working where processes are not yet defined: you find solutions on your own and know how to find the right person to unblock an issue or clarify the next step.
• Strong organization, attention to detail and reliable follow-through.
• Professional English, written and spoken, for working with global teams and partners.

Nice to Have

• Experience in technical training, certification or learning operations.
• Familiarity with certification badges, exam vouchers, lab environments and learning management systems.
• Experience supporting authorized training partner or instructor network programs.
• Familiarity with data and AI platforms.
• Comfort with Slack-based operations and light automation (forms, Airtable automations).

Tools and Teams You Will Work With

• Tools: Airtable, Slack, email.
• Partners: ATP operations contacts and ATP project managers.
• Internal teams: Engage team, Training Support, Training Delivery lead, and FTE and lead instructors.