{"id":2578778,"url":"https://alion.io/job/tudip-technologies-operations-manager","title":"Operations Manager","company":{"id":2319255,"name":"Tudip Technologies","domain":"tudip.com","url":"https://alion.io/company/tudip","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":55,"open_postings":121,"ghost_share":0.752,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":93000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5925},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Looker","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2025-06-30T09:32:49Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-10-16T04:45:44Z","board_verified":true,"closed_at":null,"days_open":472,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":472},"description":"About Company\nTudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.\nPosition Summary\nWe are looking for an Operation Manager who would be responsible to run the cloud infrastructure support function for one of our esteemed clients. This role may include execution of small projects to run within the operation.\nPlease read the job criteria below and drop us an email at  OR create an account at our Recruitment Portal to get started.\nRoles & Responsibilities\nAs a part of an agile team environment, you are expected to independently work on end-to-end target delivery which includes -\nAnalyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets.\nEnsure staffing and performance levels are correct to handle appropriate amounts of work volume.\nWork closely with leads to decide the team rostering, shifts and team allocation\nCoordinates with Team Leads and resources as needed to ensure on-time delivery.\nAnalyze workload, capacity planning and resource allocation forecasting.\nParticipate and present data to discuss trends, status and action plans to meet targets.\nProactively communicate to adjust the workforce plan based on changing volume.\nEffectively lead, motivate and direct the workgroup while being flexible in a changing environment.\nEffective communication to internal and external stakeholders on Operation status and changes.\nPerformance management of team: Define, track and monitor KRAs for Leads and team.\nAccountable for adhering to defined SLA for key KPIs like Customer Satisfaction(CSAT), Customer Effort Score and Productivity.\nHiring support- Proactively work with recruitment team to ensure right team is in place\nWork with the Learning and development team to ensure the right induction plan is in place.\nJob Requirements/Qualifications\nEducational Qualification: Any graduate and above\nShould have 5+ years of hands-on progressive project/operations management work experience in fast-paced development/operations organization.\nShould have experience in running 24*7 support operations.\nShould have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports.\nShould have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail.\nDeep insight of tools like Looker, Zendesk, etc is an added advantage.\nShould be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner\nShould have experience in similar roles leading/managing global projects, which is essential for this role.\nShould be Data driven, result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment.\nShould have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives.\nShould have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like 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