{"id":2499110,"url":"https://alion.io/job/tufin-customer-success-manager-us","title":"Customer Success Manager - US","company":{"id":1788667,"name":"Tufin","domain":"tufin.com","url":"https://alion.io/company/tufin-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-12T17:08:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T00:22:50Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Description\nThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and stakeholders) to develop adoption plans, measure progress against business objectives, coordinate internal resources, and help customers realize value from their investment in Tufin. Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer lifecycle.\nKey Responsibilities\nManage a portfolio of enterprise customer accounts participating in the Guided Success program.\nDrive each customer's Adoption Plan together with their management, Tufin champions and stakeholders, coordinating internal resources and tracking progress against agreed adoption objectives.\nLead kickoff meetings, success reviews, adoption reviews, and Executive Business Reviews (QBRs).\nMonitor customer health, product adoption, and progress toward agreed success outcomes.\nMonitor and report on customer health, adoption, and success metrics to identify risks, measure progress, and support successful customer outcomes.\nCoordinate Technical Account Managers, Professional Services, Support, and other internal teams to deliver customer priorities.\nOwn customer escalations and coordinate timely communication and resolution.\nIdentify opportunities to improve customer adoption, retention, and long-term success.\nPartner with Sales on renewal planning and identify expansion opportunities where appropriate.\nRepresent the voice of the customer by providing feedback to Product Management and other internal stakeholders.\nContribute to the continuous improvement of Guided Success processes, customer engagement practices, and adoption methodologies based on customer feedback and operational experience.\nRequirements\nBachelor's degree or equivalent experience.\n5+ years in Customer Success, Enterprise Account Management, Consulting, Technical\nAccount Management, Professional Services, Sales Engineering, Technical Support, or a similar enterprise customer-facing role.\nExperience managing enterprise SaaS or enterprise software customers.\nStrong executive communication and relationship management skills.\nExcellent organizational, presentation, and problem-solving skills.\nAbility to coordinate cross-functional teams and manage multiple customer engagements simultaneously.\nCustomer-focused mindset with a passion for delivering measurable business value.\nExperience with networking, cybersecurity, cloud security, or enterprise infrastructure.\nPreferred Qualifications\nFamiliarity with major network security vendors such as Cisco, Palo Alto Networks, Check Point, and Fortinet.\nExperience with Salesforce and Customer Success platforms.\nUnderstanding of customer adoption, customer health measurement, and value realization.\nSuccess Measures\nSuccessful execution of customer Success Plans and adoption plans with an eye on customer retention\nCustomer adoption and achievement of agreed business outcomes.\nImprovement in customer health, satisfaction, and executive engagement.\nSuccessful renewals and identification of growth opportunities.\nEffective coordination of cross-functional resources to meet customer objectives.\nCore Competencies\nCustomer Relationship Management\nStrategic Planning\nCustomer Adoption\nDrives change, owns outcomes, and delivers results\nExecutive Communication\nCross-Functional Collaboration\nProblem Solving\nCustomer Advocacy\nWhat Success Looks Like\nWithin your first 12 months you will:\nBuild trusted relationships with your portfolio of enterprise customers.\nDevelop and execute customer Adoption Plans aligned with customer business objectives.\nDrive measurable customer adoption and value realization.\nDeliver effective Executive Business Reviews and adoption reporting.\nPartner successfully with Technical Account Managers, Professional Services, Support, and Sales.\nContribute to successful customer renewals and long-term customer 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