{"id":3269669,"url":"https://alion.io/job/tufin-technical-support-engineer-l2-romania","title":"Technical Support Engineer, L2 - Romania","company":{"id":1788667,"name":"Tufin","domain":"tufin.com","url":"https://alion.io/company/tufin-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":["RO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-26T10:03:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T17:23:11Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nTufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.\nAs a Technical Support Engineer- Tier 2 at Tufin you will:\nProvide technical support to worldwide customers and partners using all methods of communication.\nTroubleshoot to full resolution of issues within the Tufin suite and OS\nMaintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.\nSupport the implementation and integration of Tufin products within customers’ infrastructure\nHelp to document best practices in maintaining Tufin solutions\nDevelop a deep understanding of the customers’ technical environment\nSupport the EMEA region\nRequirements\n3+ years implementation/operations experience of network/security systems OR experience of Linux servers\nPrevious customer/end user facing experience as a technical lead\nStrong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)\nExcellent interpersonal, verbal & written communication, critical thinking & analytical skills\nExperience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)\nPerl, Python, BASH skills are a plus\nLoyal, reliable, devoted & conscientious\nHighly responsible and accountable\nExperience working with K8S and complimentary services\nC1 German speaker - 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