{"id":1882934,"url":"https://alion.io/job/tugende-account-manager-smart-phones-eldoret","title":"Account Manager- Smart Phones -Eldoret","company":{"id":177326,"name":"Tugende","domain":"gotugende.com","url":"https://alion.io/company/tugende","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T04:42:12Z","employer_posted_date":null,"last_verified_at":"2026-10-02T04:42:12Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":26},"description":"Sales Jobs. Tugende Jobs. Account Manager – Smartphones driving smartphone sales growth and managing an agent network from customer acquisition through repayments and retention, requiring a diploma in Business or a related field and at least 1 year experience in sales, microfinance or consumer finance, in a device financing environment, on-site role in Eldoret.\n\nAre you passionate about smartphone sales, customer relationships and business growth? Tugende Kenya is looking for a driven Account Manager – Smartphones to lead the growth and performance of our smartphone portfolio. \n\nReports To: General Manager \n\nApplication Opens: 01/10/2026\n\nApplication Closes: Once a suitable candidate is identified. Interviews will be conducted on a rolling basis. \n\nAbout the role\n\nThe Account Manager – Smartphones will be responsible for the end-to-end management and growth of the smartphone portfolio, from agent recruitment and customer acquisition through disbursement, portfolio management, repayments, and customer retention.\n\nThe role will also drive smartphone sales targets, develop and manage the phone-agent network, monitor portfolio performance, and ensure compliance with Tugende’s policies and procedures.\n\nThe successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.\n\nKey Duties & Responsibilities\n\nSmartphone Sales & Business Growth\n\nDrive achievement of monthly and annual smartphone sales and revenue targets.\n\nDevelop strategies to grow sales across different smartphone brands and models.\n\nIdentify opportunities to increase customer acquisition, cross-selling, and retention.\n\nMonitor sales performance and take corrective action to improve results.\n\nAgent Recruitment & Management\n\nRecruit, train, onboard, and manage smartphone sales agents in collaboration with merchants.\n\nBuild and maintain an active and productive agent network.\n\nSet and monitor agent productivity targets and support agents to achieve them.\n\nConduct regular agent visits and meetings to strengthen engagement and performance.\n\nEnsure agents are appropriately branded and have the required sales materials and support.\n\nCustomer Acquisition & Vetting\n\nMarket Tugende’s smartphone products and services to prospective customers.\n\nConduct customer vetting in accordance with the Credit Policy.\n\nEnsure accurate documentation and timely capturing of customer information in the CRM.\n\nEnsure all approved customers meet the required documentation and eligibility standards.\n\nDisbursement & Customer Onboarding\n\nEnsure customers understand the loan agreement, payment terms, and their responsibilities.\n\nReinforce Tugende’s No-Cash Policy and approved payment channels.\n\nEnsure customers receive and sign the required documentation.\n\nComplete all required customer training and system updates before disbursement.\n\nPortfolio & Loan Management\n\nMonitor portfolio performance and proactively follow up on overdue accounts.\n\nConduct customer follow-ups through calls and field visits and maintain accurate records.\n\nDrive achievement of smartphone quality-of-sale and repayment targets.\n\nInitiate appropriate recovery actions for accounts in default in line with company policy.\n\nEnsure customer agreements and supporting documentation are properly maintained.\n\nAfter-Sales & Customer Experience\n\nCoordinate resolution of customer complaints and incidents.\n\nSupport customers with warranty and technical issues and follow up on stolen or damaged devices.\n\nMaintain strong customer relationships and identify opportunities for repeat business and additional products.\n\nTrade & Channel Activations\n\nWork with the Marketing team to plan and execute local smartphone sales and brand activations.\n\nSupport agents in conducting localized sales activities.\n\nDevelop initiatives, campaigns, and incentives that strengthen agent engagement and channel growth.\n\nEnsure appropriate stock levels are maintained in line with established guidelines.\n\nData, Systems & Compliance\n\nMaintain accurate and timely customer, agent, and sales records.\n\nDocument all customer and agent interactions in the relevant systems.\n\nEnsure compliance with Tugende’s policies, procedures, and loan terms.\n\nQualifications & Experience\n\nDiploma or equivalent qualification in Business or a related field.\n\nAt least 1 year of experience in sales, microfinance, consumer finance, or a related field, preferably with experience in smartphone or device financing.\n\nDemonstrated ability to drive sales and manage a sales or agent network.\n\nStrong interpersonal, communication, and relationship-management skills.\n\nHigh level of integrity, accountability, and transparency.\n\nMotorcycle riding will be an added advantage\n\nStrong commitment, dependability, and ability to work independently and as part of a team.\n\nHow to Apply\n\nClick Here to Apply","description_format":"text","description_chars":4881,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T00:43:52Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely 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