{"id":4270727,"url":"https://alion.io/job/tui-group-it-manager","title":"IT Manager","company":{"id":42314,"name":"TUI Group","domain":"tuigroup.com","url":"https://alion.io/company/tuigroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":65,"ghost_share":0.015,"stale_share":0.015,"repost_share":0.246,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marrakesh, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-13T17:44:06Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T17:44:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join TUI Hotels &Resorts as an IT Manager in TUI BLUE Medina Gardens hotel in Morocco, where you will be responsible for maintaining IT infrastructure, supporting hotel systems and colleagues, troubleshooting technical issues, monitoring system availability and security, and supporting IT projects and improvements.\nDue to local employment restrictions we may only consider local candidates who already have the right to live and work in Morocco.\nWe welcome applications until 20th of November 2026.\nABOUT OUR OFFER\nA competitive salary package with additional benefits.\nMeals and soft drinks provided during working hours.\n\nPaid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.\nContract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions.\n\nCollaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.\n\nABOUT THE JOB\nManaging and overseeing all IT operations across the resort, ensuring the reliability, security, availability and efficiency of all IT systems, infrastructure and services.\n\nPlanning, implementing and maintaining the hotel's IT infrastructure, including servers, networks, hardware, software and communication systems, in line with business requirements and company IT standards.\n\nManaging and maintaining network infrastructure, including wired and wireless networks, Wi-Fi, routers, switches, connectivity and network security.\n\nOverseeing server administration and core IT services, including Windows Server, Active Directory, DNS, DHCP, file services, storage, backups and system updates.\n\nEnsuring the proper functioning and integration of hotel technology systems, including PMS, POS, IPTV, digital signage, telephone/PBX systems, electronic door locks, CCTV and other hospitality-related technologies.\n\nLeading IT support operations, ensuring timely and effective technical assistance for hotel colleagues and the prompt resolution of hardware, software, network and system-related issues.\n\nImplementing and monitoring IT security measures, including cybersecurity policies, data protection, access management, endpoint protection, system patching and regular security checks.\n\nManaging IT projects and technology upgrades, including infrastructure improvements, new system implementations, equipment installations and technological developments.\n\nManaging relationships with IT suppliers, vendors and service providers, ensuring service quality, contractual compliance and timely resolution of technical issues.\n\nManaging IT budgets, equipment inventories and software licences, ensuring cost efficiency and appropriate resource allocation.\n\nMaintaining accurate IT documentation, including system configurations, technical procedures, maintenance records, inventories and incident reports.\n\nEnsuring business continuity and disaster recovery procedures, including regular data backups and contingency plans to minimise disruption to hotel operations.\n\nCollaborating with the General Manager, department heads to identify technology needs and implement solutions that improve operational efficiency and the overall guest experience.\n\nABOUT YOU\nBachelor's degree or diploma in Information Technology, Computer Science, Information Systems or a related field.\n\nPrevious experience in IT management or a similar supervisory position is mandatory, preferably within a 5-4-stars hotel, resort or international hospitality environment.\n\nStrong knowledge of IT infrastructure, networking, Windows Server, Active Directory, DNS, DHCP, cybersecurity and systems administration.\n\nPractical experience in managing and maintaining wired and wireless networks, servers, IT equipment and communication systems.\n\nGood knowledge of hospitality technology and hotel management systems, including PMS, POS, IPTV, electronic door locks, CCTV, PBX and system integrations.\n\nExcellent troubleshooting, analytical and problem-solving skills, with the ability to manage technical incidents and prioritise tasks effectively.\n\nGood understanding of IT security, data protection, backup management and business continuity procedures.\n\nExperience in managing IT projects, suppliers, service providers and technical budgets.\n\nExcellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all organisational levels.\n\nStrong organisational skills, attention to detail and the ability to work independently and under pressure.\n\nProactive, solution-oriented and committed to continuously improving IT services and technological standards.\n\nFlexibility to provide technical support outside regular working hours when required by hotel operations.\n\nYou must have a strong understanding of French and English both written and verbal.\n\nTUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.\nFrom a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. 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