{"id":4111926,"url":"https://alion.io/job/tui-group-port-delivery-coordinator","title":"Port Delivery Coordinator","company":{"id":42314,"name":"TUI Group","domain":"tuigroup.com","url":"https://alion.io/company/tuigroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":66,"ghost_share":0.015,"stale_share":0.015,"repost_share":0.242,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-11T23:28:25Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:28:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Coordinate ultra-luxury cruise turnaround operations and deliver white-glove service.\nWe're looking for a Port Delivery Coordinator to join our Port Delivery team in Southampton. You'll be coordinating all aspects of cruise turnaround operations, working exclusively with ultra-luxury cruise lines across the UK and Ireland.\nUltra-luxury cruising is a world apart - intimate ships, discerning high-net-worth guests, and an unwavering expectation of flawless, personalised service at every touchpoint. Working closely with cruise line representatives, suppliers, port authorities and our pier teams, you'll ensure the seamless, white-glove delivery of embarkation, disembarkation and guest services to the exceptional standards that define the ultra-luxury cruise experience.\nIntercruises Shoreside & Port Services is TUI's specialist cruise ship handling business, supporting cruise lines in destinations across the globe. You'll be helping our teams stay organised, efficient and ready to deliver seamless daily operations.\nA quick heads-up: This is a locally employed position, so you'll need the right to work in the UK and be based in or near Southampton before applying.\nThe role will be published until the 22nd of November 2026\nABOUT OUR OFFER\nAttractive package: Competitive salary starting at 30465 GPB per year, plus generous travel benefits and extensive health & wellbeing support\nLearning & development: We'll pay you for all training days completed, plus you'll get free access to our TUI Learning Hub, TUI Skills Academy and language lessons to help you level up\nFlexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment\nCommunity & purpose: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation, with complimentary access to our dedicated WeCare Team and 24/7 Wellbeing Hub\n Career growth: We offer a permanent contract, and either way, you can shape your career with growth opportunities tailored to your unique skills\nABOUT THE JOB\nYou'll plan, coordinate and confirm all required services with suppliers for our turnaround operations, including bespoke transport arrangements, staff scheduling, specialist supplier requirements and all other services requested by the cruise line client - always to the exacting standards of the ultra-luxury segment\nCoordinating highly personalised, bespoke guest services means anticipating and fulfilling individualised requests with the utmost discretion, professionalism and attention to detail\nManage and support exclusive shore experiences, private arrangements and VIP services in collaboration with premium local suppliers, in line with the brand standards of our ultra-luxury cruise line partners\nPrepare and distribute all operational documentation, manifests, schedules and turnaround paperwork with precision and accuracy\nOnsite operational support at turnarounds across ports throughout the UK and Ireland will be required, always maintaining the highest standards of presentation and service delivery\nAct as a trusted and highly responsive point of contact for shipboard teams and cruise line head office personnel before, during and after operations, building long-term relationships\nABOUT YOU\nYou've got proven experience in ultra-luxury cruise, super-yacht, luxury hospitality, 5-star hotel or high-end concierge operations - this is essential\nDelivering exceptional, personalised service to high-net-worth and VIP clients with the highest levels of discretion, sensitivity and professionalism is something you've demonstrated successfully\nMeticulous attention to detail comes naturally to you - in the ultra-luxury segment, perfection is the baseline, not the goal\nAnticipating guests' and clients' needs and exceeding expectations, often before they're articulated, is one of your strengths\nYou stay calm, composed and solution-focused under pressure, maintaining ultra-high service standards even in operationally complex or time-critical situations\nProficiency in Microsoft Office applications including Word, Excel, Teams, Outlook and SharePoint is essential\nExcellent level of English, both written and verbal, is required - any additional language is a distinct advantage in servicing our internationally diverse ultra-luxury clientele\nA driver licence is prefarable\nFrom a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.\nWe are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.","description_format":"text","description_chars":4678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Equity","Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Hotels & Resorts","Tour Operators","Air Transport"],"lifecycle":[{"event":"open","at":"2026-11-11T23:28:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T02:13:32Z"},"pay":null,"html_url":"https://alion.io/job/tui-group-port-delivery-coordinator","json_url":"https://alion.io/job/tui-group-port-delivery-coordinator.json","meta":{"generated_at":"2026-11-12T02:13:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5082,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42314},"rest":"https://alion.io/mcp/rest/get_company?id=42314"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftui-group-port-delivery-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftui-group-port-delivery-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftui-group-port-delivery-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tui-group-port-delivery-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftui-group-port-delivery-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4111926}},{"tool":"search_jobs","arguments":{"company":"tuigroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4111926},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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