{"id":3532465,"url":"https://alion.io/job/tulip-interfaces-it-support-engineer","title":"IT Support Engineer","company":{"id":7547,"name":"Tulip Interfaces","domain":"tulip.co","url":"https://alion.io/company/tulip-interfaces","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":92000,"currency":"USD","period":"year","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:26:56Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-30T20:58:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.\nTulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.\nA spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”\nAbout You:\nYou’re service-oriented and get real satisfaction from helping people solve their problems.\nYou’re a problem solver who looks for root causes rather than treating symptoms.\nYou communicate clearly with technical and non-technical colleagues, and you keep systems, documentation, and asset records tidy and up to date.\nYou’re comfortable learning and using AI tools to work smarter and handle recurring issues more efficiently.\nWhat skills do I need?\n1-3+ years of experience in an IT support or helpdesk role\nProficiency across macOS, Windows, and Linux, with a basic understanding of networking, Wi-Fi, and office hardware\nFamiliarity with common SaaS platforms such as Google Workspace, Atlassian, 1Password, and Slack\nActively uses AI tools as part of daily work for troubleshooting, documentation, and automating repetitive tasks\nIT security awareness; compliance experience is a plus\nNice to have: experience with device management platforms (e.g., Kandji or Iru), scripting or automation, or high-growth startup experience\nBachelor’s degree or equivalent working experience\nKey Responsibilities:\nServe as a key on-site IT support contact at Somerville HQ, resolving hardware, software, and network issues in person when remote support isn’t enough.\nTriage inbound IT requests via tickets and chat, solving Tier 1 and Tier 2 issues independently and escalating when needed.\nSupport and troubleshoot endpoints (macOS, Windows, Linux), productivity platforms, and A/V equipment.\nManage user accounts and permissions across the company’s SaaS platforms, including onboarding and offboarding (equipment setup, access provisioning, account decommissioning) and periodic access reviews.\nMaintain an accurate inventory of IT assets at Somerville HQ and support the full device lifecycle: procurement, tracking, refresh, and recycling.\nCreate and update support documentation, knowledge base articles, and team runbooks so employees can self-serve, and turn recurring issues into systemic fixes rather than just closing tickets.\nKey Collaborators:\nIT team\nOperations and People Ops partners\nOperations leadership\nWorking At Tulip\nWe know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.\nWe’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:\nDirect impact on product and culture\nCompany equity\nCompetitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)\nFlexible work schedule and unlimited vacation policy\nLearning & Development program\nVirtual company events and happy hours\nFitness subsidies\nAn inclusive, dog-friendly office with diverse and inspiring colleagues\nWe are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.\nThe compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $72,000 - $92,000 per year.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nPlease note that we may use AI-based tools to support parts of our hiring process. 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