{"id":3490029,"url":"https://alion.io/job/tulip-interfaces-senior-customer-success-manager-life-sciences","title":"Senior Customer Success Manager, Life Sciences","company":{"id":7547,"name":"Tulip Interfaces","domain":"tulip.co","url":"https://alion.io/company/tulip-interfaces","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":74,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW"],"hiring_countries_total":117,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":144000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-09T16:44:42Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T20:58:56Z","board_verified":true,"closed_at":null,"days_open":263,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":263},"description":"This position is remote within the EMEA region, with the flexibility to work from our Munich or Budapest office.\nTulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.\nIn January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's \"Best Places to Work.\"\nWe run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.\nAbout You:\nYou are customer focussed and and excited to partner with customers to identify and deliver measurable impact\nYou communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives\nYou like to solve problems, working closely with colleagues from other departments\nYou have worked for or supported a Life Sciences company and understand their regulatory requirements\nYou have experience in life science development, operations and/or manufacturing environments\nYou Google your way out of most problems, and understand that every customer sees the world a bit differently\nWhat skills do I need?\nBA/BS (MBA/Masters preferred)\n5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry \nExperience with change management in a GxP manufacturing and operations\nExperience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments\nExperience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)\nBias for action and client impact\nPassion for continuous improvement and digital transformation\nComfortable in a fast-paced, technology-driven business environment\nAbility to travel (estimated up to 15%)\nKey Responsibilities:\nManage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment\nServe as internal customer champion\nGuide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI\nAct as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion\nCoordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales\nBuild and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function\nKey Collaborators:\nCustomers\nProfessional Services\nCustomer Support \nSales\nProduct Management\nTulip’s partners, who may also be supporting an account\nWorking At Tulip\nWe know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. \nBenefits of working with us include:\nDirect impact on product and culture\nCompany equity\nCompetitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week\nFlexible work schedule and unlimited vacation policy\nAn inclusive, dog-friendly office with diverse and inspiring colleagues\nWe are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\nPlease note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.","description_format":"text","description_chars":5135,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and Herzegovina","iso":"BA","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Israel","iso":"IL","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Kenya","iso":"KE","kind":"region"},{"name":"Montenegro","iso":"ME","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Nigeria","iso":"NG","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Saudi Arabia","iso":"SA","kind":"region"},{"name":"Serbia","iso":"RS","kind":"region"},{"name":"South Africa","iso":"ZA","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Turkey","iso":"TR","kind":"region"},{"name":"Ukraine","iso":"UA","kind":"region"},{"name":"Albania","iso":"AL","kind":"region"},{"name":"Algeria","iso":"DZ","kind":"region"},{"name":"Andorra","iso":"AD","kind":"region"},{"name":"Angola","iso":"AO","kind":"region"},{"name":"Bahrain","iso":"BH","kind":"region"},{"name":"Benin","iso":"BJ","kind":"region"},{"name":"Botswana","iso":"BW","kind":"region"},{"name":"Burkina Faso","iso":"BF","kind":"region"},{"name":"Burundi","iso":"BI","kind":"region"},{"name":"Cameroon","iso":"CM","kind":"region"},{"name":"Cape Verde","iso":"CV","kind":"region"},{"name":"Chad","iso":"TD","kind":"region"},{"name":"Central African Republic","iso":"CF","kind":"region"},{"name":"Comoros","iso":"KM","kind":"region"},{"name":"Democratic Republic of the Congo","iso":"CD","kind":"region"},{"name":"Djibouti","iso":"DJ","kind":"region"},{"name":"Equatorial Guinea","iso":"GQ","kind":"region"},{"name":"Eritrea","iso":"ER","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Eswatini","iso":"SZ","kind":"region"},{"name":"Ethiopia","iso":"ET","kind":"region"},{"name":"Faroe Islands","iso":"FO","kind":"region"},{"name":"Gabon","iso":"GA","kind":"region"},{"name":"Gambia","iso":"GM","kind":"region"},{"name":"Georgia","iso":"GE","kind":"region"},{"name":"Ghana","iso":"GH","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Guinea","iso":"GN","kind":"region"},{"name":"Guinea-Bissau","iso":"GW","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Iraq","iso":"IQ","kind":"region"},{"name":"Isle of Man","iso":"IM","kind":"region"},{"name":"Ivory Coast","iso":"CI","kind":"region"},{"name":"Jordan","iso":"JO","kind":"region"},{"name":"Kosovo","iso":"XK","kind":"region"},{"name":"Kuwait","iso":"KW","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lebanon","iso":"LB","kind":"region"},{"name":"Lesotho","iso":"LS","kind":"region"},{"name":"Liberia","iso":"LR","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Madagascar","iso":"MG","kind":"region"},{"name":"Malawi","iso":"MW","kind":"region"},{"name":"Mali","iso":"ML","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Mauritania","iso":"MR","kind":"region"},{"name":"Mauritius","iso":"MU","kind":"region"},{"name":"Mayotte","iso":"YT","kind":"region"},{"name":"Moldova","iso":"MD","kind":"region"},{"name":"Monaco","iso":"MC","kind":"region"},{"name":"Morocco","iso":"MA","kind":"region"},{"name":"Mozambique","iso":"MZ","kind":"region"},{"name":"Namibia","iso":"NA","kind":"region"},{"name":"Niger","iso":"NE","kind":"region"},{"name":"North Macedonia","iso":"MK","kind":"region"},{"name":"Oman","iso":"OM","kind":"region"},{"name":"Palestine","iso":"PS","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Qatar","iso":"QA","kind":"region"},{"name":"Republic of the Congo","iso":"CG","kind":"region"},{"name":"Réunion","iso":"RE","kind":"region"},{"name":"Rwanda","iso":"RW","kind":"region"},{"name":"Saint Helena and Ascension","iso":"SH","kind":"region"},{"name":"San Marino","iso":"SM","kind":"region"},{"name":"São Tomé and Príncipe","iso":"ST","kind":"region"},{"name":"Senegal","iso":"SN","kind":"region"},{"name":"Seychelles","iso":"SC","kind":"region"},{"name":"Sierra Leone","iso":"SL","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"},{"name":"Somalia","iso":"SO","kind":"region"},{"name":"South Sudan","iso":"SS","kind":"region"},{"name":"Svalbard","iso":"SJ","kind":"region"},{"name":"Tanzania","iso":"TZ","kind":"region"},{"name":"Togo","iso":"TG","kind":"region"},{"name":"Tunisia","iso":"TN","kind":"region"},{"name":"Uganda","iso":"UG","kind":"region"},{"name":"Western Sahara","iso":"EH","kind":"region"},{"name":"Zambia","iso":"ZM","kind":"region"},{"name":"Zimbabwe","iso":"ZW","kind":"region"},{"name":"Gibraltar","iso":"GI","kind":"region"},{"name":"Vatican","iso":"VA","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Industrial IoT (IIoT)","Low-Code & No-Code Platforms","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-29T23:10:26Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.347,"p_room":0.28,"age_days":262,"expected_fill_days":73,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/tulip-interfaces-senior-customer-success-manager-life-sciences","json_url":"https://alion.io/job/tulip-interfaces-senior-customer-success-manager-life-sciences.json","meta":{"generated_at":"2026-10-30T21:02:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11361,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7547},"rest":"https://alion.io/mcp/rest/get_company?id=7547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftulip-interfaces-senior-customer-success-manager-life-sciences"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftulip-interfaces-senior-customer-success-manager-life-sciences"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftulip-interfaces-senior-customer-success-manager-life-sciences"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tulip-interfaces-senior-customer-success-manager-life-sciences\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftulip-interfaces-senior-customer-success-manager-life-sciences"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3490029}},{"tool":"search_jobs","arguments":{"company":"tulip.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3490029},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}