{"id":1246531,"url":"https://alion.io/job/tune-protect-senior-network-server-support-engineer","title":"Senior Network & Server Support Engineer","company":{"id":2061241,"name":"Tune Protect","domain":"tuneprotect.com","url":"https://alion.io/company/tuneprotect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Dynatrace","optional":false},{"name":"FortiGate","optional":false},{"name":"Grafana","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:22:53Z","employer_posted_date":null,"last_verified_at":"2026-09-25T17:22:53Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Brief\n\nThe Senior Network & Server Support Engineer is responsible for managing, supporting, and optimizing the organization's network, server, cloud, and infrastructure platforms to ensure the availability, performance, security, and reliability of business-critical systems and services. The role provides advanced Level 2 and Level 3 technical support, drives operational excellence through proactive monitoring, incident resolution, preventive maintenance, and continuous service improvement, and serves as a technical subject matter expert for infrastructure technologies.\n\nThis position also requires working closely with internal stakeholders, vendors, and technology partners. engineer supports infrastructure operations, technology modernization, capacity planning, disaster recovery readiness, and strategic infrastructure initiatives. The role plays a key part in delivering resilient, secure, and scalable technology solutions that enable business growth, operational efficiency, and service stability across the organization.\n\nJob Responsibilities\n\nMonitor, manage, and optimize enterprise network, server, storage, virtualization, and cloud infrastructure to ensure high availability, performance, security, and reliability. \nProvide advanced Level 2 and Level 3 technical support for infrastructure incidents, service requests, and operational issues, ensuring timely resolution and minimal business disruption. \nAdminister, maintain, and optimize network infrastructure technologies including LAN, WAN, WLAN, VPN, routers, switches, firewalls, and load balancers, while configuring and enforcing network security controls such as firewall policies, access control lists (ACLs), network segmentation, and secure connectivity solutions to ensure the confidentiality, integrity, and availability of enterprise services. \nAdminister Windows and Linux server environments, including system maintenance, patching, hardening, performance tuning, and lifecycle management. \nManage and support core infrastructure services including Active Directory, DNS, DHCP, virtualization platforms, storage systems, backup solutions, and cloud services\nPerform proactive monitoring, health checks, and performance analysis to identify and resolve potential issues before they impact business operations. \nLead troubleshooting and service restoration activities during major incidents, minimizing downtime and ensuring service continuity. \nConduct root cause analysis (RCA) for critical and recurring incidents, implementing corrective and preventive measures to improve system stability and prevent recurrence. \nPlan and support infrastructure upgrades, technology refreshes, migrations, modernization initiatives, and capacity planning activities. \nDrive infrastructure automation, standardization, and operational improvements to enhance efficiency, reduce manual effort, and improve service quality. \nSupport disaster recovery (DR), backup validation, business continuity (BCP), and resiliency testing to ensure infrastructure recoverability and operational readiness. \nEnsure compliance with security policies, regulatory requirements, audit standards, and infrastructure governance frameworks. \nCollaborate with internal teams, vendors, managed service providers, and technology partners to deliver reliable, secure, and scalable infrastructure services. \nDevelop and maintain accurate infrastructure documentation, network diagrams, operational procedures, runbooks, and technical knowledge repositories. \nMonitor and report on infrastructure performance, capacity, availability, and service metrics to support operational decision-making and continuous improvement. \nAct as the Subject Matter Expert (SME) for network, server, virtualization, cloud, and infrastructure technologies, providing technical leadership, guidance, and mentoring to team members. \n\nJob Requirements\n\nEducation/Certifications\n\nBachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field. \n\nExperience\n\nMin 5 years of experience \nenterprise network and infrastructure support. \nHands-on experience with: \nHuawei Switches and Routers \nAruba Switches and Wireless Solutions \nPalo Alto, FortiGate, or SonicWall Firewalls \nF5 Load Balancers \nWAN connectivity and telecommunications providers (TM, TIME, etc.) \nExperience supporting LAN, WAN, WLAN, VPN, and network security environments. \nExperience in Windows and/or Linux Server administration, including Active Directory, DNS, DHCP, and virtualization platforms (VMware/Hyper-V). \nExperience with enterprise infrastructure monitoring, observability, and performance management tools such as Zabbix, Dynatrace, PRTG, SolarWinds, Nagios, Grafana, and similar platforms. \nExperience in troubleshooting complex network and infrastructure issues within a multi-site environment. \nExperience in managing backup, disaster recovery, and business continuity initiatives is an advantage. \n\nTechnical Competencies\n\nStrong understanding of network infrastructure, routing, switching, firewall, wireless, and security technologies. \nAbility to implement, administer, and troubleshoot network devices, servers, and infrastructure services. \nGood knowledge of TCP/IP and enterprise networking protocols. \nAbility to create and maintain technical documentation, network diagrams, and SOPs. \nStrong analytical, troubleshooting, and problem-solving skills. \nAbility to quickly learn new technologies and adapt to changing business requirements. \nExcellent verbal and written communication skills. \nAbility to work independently and collaboratively with internal stakeholders, vendors, and service providers.\nAbility to act as a Subject Matter Expert (SME) for network and infrastructure technologies.\n\nDiversity & Inclusion Commitment\n\nThe Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.\n\nWe try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.","description_format":"text","description_chars":6506,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-25T17:22:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["seen:2","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tune-protect-senior-network-server-support-engineer","json_url":"https://alion.io/job/tune-protect-senior-network-server-support-engineer.json","meta":{"generated_at":"2026-09-28T22:46:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":405,"day_limit":5000,"remaining_today":4595,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}