{"id":2769208,"url":"https://alion.io/job/tungsten-automation-cloud-system-engineer","title":"Cloud System Engineer","company":{"id":63244,"name":"Tungsten Automation","domain":"tungstenautomation.com","url":"https://alion.io/company/tungsten-automation","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"Python","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-10T18:45:46Z","employer_posted_date":null,"last_verified_at":"2026-10-10T18:45:46Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"The Cloud System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).\n\nKey Responsibilities\n\nSystem Monitoring: Continuously monitor the performance and capacity of cloud-hosted SaaS services, ensuring the integrity and timeliness of data processing.\nIncident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.\nCompliance & Security: Adhere to all company guidelines and policies related to SOC2 Type II and ISO27001 compliance. Implement and monitor security controls as per established guidelines.\nPerformance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders\nData Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.\nCollaboration: Work closely with other departments such as the Cloud Operations, Application Services, Cloud PMO, and Cloud GRC to collaborate on projects, policies, and compliance.\nDocumentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.\nEfficiency: Utilizes AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards\n\nPay Transparency Notice\n\nRole\n\nTungsten Automation is committed to fair, consistent, and transparent pay practices, wherever we operate. Before any interview or salary discussion, we disclose the following for this role:\n\nBase pay range: For this role, based in Malaysia, the base pay range is 70000-90000MYR, set using objective, gender-neutral and otherwise non-discriminatory job evaluation criteria applied consistently to all employees performing this role or work of equal value. \nTotal compensation: This range reflects base pay only. Tungsten Automation may also offer bonuses, commissions, equity, and benefits, described separately where applicable or required by local law. \nHow your pay is determined: Your base pay within this range will be based on objective, non-discriminatory factors — such as location, skills, qualifications, relevant experience, and education or training. It will not be reduced based on prior salary, and will not fall below the disclosed range or below what colleagues performing equal work or work of equal value receive. \nSalary history: Tungsten Automation does not ask candidates about current or past pay, and you are not required to disclose it, except where local law expressly permits or requires this. \nYour right to discuss pay: Nothing in this notice limits your right to discuss your own pay, to negotiate, or your entitlement to equal pay for equal work or work of equal value. Tungsten Automation does not retaliate against employees or candidates for discussing compensation. \nQuestions: If you have questions about this notice or how pay was determined for this role, contact [HIDDEN TEXT].\n\nRequired Experience\n\nInformation Technology-related qualification or equivalent work experience.\nMinimum of 3 years experience in IT service delivery and operations, including software as a service delivery models \nMinimum of 3 years experience in system administration on Windows and Linux production environments \nExperience of Amazon Web Services and Azure public cloud infrastructures \nExperience of working with IT Service Management procedures such as ITIL incident, problem, and request management \nSolid understanding of cyber security principles and their application in the context of Cloud delivered services \nStrong analytical and problem-solving skills \nExperience of monitoring tools such as New Relic and Grafana \nSkills in prompting AI systems and assessing quality\nAbility to leverage AI to ideate, develop and scale to the needs of the department\nKnowledge of scripting languages such as Python, Bash, Shell or Powershell\n\nTungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets\n\nWhile the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.","description_format":"text","description_chars":4678,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Professional Services","Document 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