{"id":1150828,"url":"https://alion.io/job/tunnl-senior-account-director","title":"Senior Account Director","company":{"id":688078,"name":"Tunnl","domain":"tunnldata.com","url":"https://alion.io/company/tunnldata","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":149000,"max_usd":283000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":721},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":true},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:08:33Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T01:31:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Tunnl\nTunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.\nTunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.\nAbout the Role\nThe Senior Account Director is a senior leader within Tunnl’s Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.\nReporting to the VP of Client Experience and Insights, this position owns a $3M-$4M book of business and collaborates closely with Research & Data Operations, Product, and Sales to ensure Tunnl’s work is impactful, efficient, and aligned to client priorities.\nThis is a hands-on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.\nThe ideal candidate is a motivated self-starter who enjoys solving problems, works well in fast-paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it's preferable to have candidates in the DC-area, this role is open to US-based, fully remote candidates as well.\nResponsibilities\nClient Strategy & Growth:\nLead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectors\n\nPartner with AEs to drive renewals, upsells, and long-term account expansion\n\nTranslate client business goals into scoped research and audience strategies\n\nPresent insights and recommendations to senior stakeholders\n\nProject Oversight & Delivery:\nScope and manage projects across research, reporting, and audience activation\n\nEnsure timely delivery of client outputs and escalate blockers when needed\n\nProvide feedback and coaching to team members on storytelling, timelines, and client-facing materials\n\nMaintain quality control across decks, insights, and deliverables\n\nInternal Collaboration & Cross-Functional Leadership:\nAct as a strategic liaison between Account Management, Strategic Research, Product, and Engineering\n\nCoordinate intake and scoping processes with internal stakeholders\n\nHelp shape client segmentation, tiering, and service model strategy\n\nSupport development of SOPs, planning frameworks, and reporting templates\n\nTeam Coaching & Mentorship:\nManage and coach Account Managers and Research Analysts assigned to your accounts\n\nProvide regular feedback and growth paths aligned with Tunnl’s talent ladder\n\nGuide junior team members through client conversations, insight framing, and audience usage strategy\n\nContribute to team rituals and peer support culture\n\nRequired Qualifications:\n10+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaS\n\nProven ability to manage $3M+ in client revenue across multiple accounts\n\nExperience leading client reporting, insight delivery, and strategic account growth\n\nComfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholders\n\nStrong written and verbal communication skills with demonstrated storytelling expertise\n\nOccasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)\n\nPreferred Qualifications:\nBackground in public affairs, issue advocacy, or political campaigns\n\nExperience with audience targeting, segmentation, or media planning\n\nFamiliarity with survey research, polling, or analytics deliverables\n\nComfort working with tools like Dropbox, HubSpot, or project tracking systems\n\nDC-area preferred (hybrid team environment)\n\nWhat Success Looks Like:\nClients renew and expand their contracts due to your strategic leadership\n\nAccount Managers and Research Analysts grow under your mentorship\n\nInsights are delivered clearly, consistently, and drive meaningful action\n\nYour portfolio is well-balanced and organized, with minimal escalations\n\nInternal stakeholders see you as a reliable, strategic partner\n\nWhy You Should Apply:\nJoin a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.\n\nA friendly, welcoming, and supportive culture with regular social and team events.\n\nComprehensive benefits with excellent medical, vision, and dental coverage.\n\nHealth Savings Account (HSA) and Flexible Spending Account (FSA) options.\n\nEmployer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).\n\nFlexible hybrid work policy.\n\nFlexible paid vacation plus 80 hours of paid sick leave.\n\n10 paid company holidays per year.\n\n401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).\n\nCell phone reimbursement stipend.\n\nMonthly parking or commuter stipend for VA-based 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now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tunnl-senior-account-director","json_url":"https://alion.io/job/tunnl-senior-account-director.json","meta":{"generated_at":"2026-09-25T03:05:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3381,"day_limit":5000,"remaining_today":1619,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}