{"id":205583,"url":"https://alion.io/job/turaco-customer-operations-associate-rwanda","title":"Customer Operations Associate - Rwanda","company":{"id":57587,"name":"Turaco","domain":"turaco.insure","url":"https://alion.io/company/turaco","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kampala, 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regarding products and claims submission, amongst others on time.\nRespond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.\nTelesales\nEngage at least 100 customers daily on the phone to upsell or cross-sell turaco products while offering excellent customer service.\nFollow up and close on initial sales contacts.\nAdjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.\nAchieve agreed-upon sales targets within the stipulated schedule.\nClaims Administration\nInitiate, investigate, and process claims reported by Customers.\nEffectively communicate with customers, medical service providers, and co-workers to\nobtain all information needed to complete claims investigations.\nObtain and review claim information, company policies, and insurance policy details to decide on the approval and/or settlement.\nSettle insurance claims by evaluating the facts of a customer's situation surrounding the\nclaim, the documentation provided, and determining whether the loss is covered\nDetect fraud and deploy mitigation techniques while safeguarding customer dignity.","description_format":"text","description_chars":1675,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Rwanda","iso":"RW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-05T07:45:07Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long 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