{"id":2481513,"url":"https://alion.io/job/turn-point-systems-administrator-turnpoint-technology","title":"Systems Administrator - TurnPoint Technology","company":{"id":4419235,"name":"turnpoint-technology","domain":"turnpoint.tech","url":"https://alion.io/company/turnpoint-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":{"min":null,"max":4000000,"currency":"INR","period":"year","gross":null,"usd_annual":42188},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Airtable","optional":true},{"name":"Asana","optional":true},{"name":"Copilot","optional":true}],"status":"live","first_seen_at":"2026-10-13T22:53:35Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T07:59:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nAt TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Administrator to join our dynamic team and help us push the boundaries of what's possible.\nIn this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members.\nYour technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions.\nAt the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients.\nThis is a remote position\nJob Title: System Administrator\n\nShift Timings: 8 AM to 5 PM, Pacific Time (U.S).\n\nLocation: Fully Remote\n\nRequired Infrastructure: This is a work from home role and we require employees to have the following (at their expense)\nHome (fixed) internet with an upload speed of at least 20Mbps\n\nEither an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android (versions Android 15 and 16 at this time).\n\nA mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).\n\nDesired Qualifications\nExperience Required\nExcellent communication and interpersonal skills (verbal and written)\n\nStrong analytical and problem-solving abilities.\n\nProven work experience as a System Administrator (this is not a role for freshers)\n\nExperience with administering (more than just tier 1 troubleshooting):\n\nMicrosoft 365\n\nWindows 10/11\n\nWindows Server 2022\n\nPhysical and virtual networks\n\nFamiliarity with networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, etc.).\n\nExperience with Active Directory administration, group policies, and domain services.\n\nKnowledge of backup and disaster recovery strategies and tools.\n\nAdditional technologies we work with (bonus points if you have experience with them):\nMicrosoft Azure\n\nMicrosoft Intune\n\nMicrosoft 365 Defender\n\nWindows AutoPilot\n\nMicrosoft 365 Copilot\n\nKey Responsibilities\nTechnical: 90%\n\nLeadership: 8%\n\nSpecial Requirements: 2%\n\nTechnical Responsibilities: 90%\nAct as a liaison between clients and technical staff, coaching junior resources and intervening when necessary.\n\nPerform daily client work (at the level expected of your role; i.e. not tier 1 client work) remotely.\n\nAdhere to existing processes, including change management.\n\nFunction as client interface on phones and ticket thread intake, including:\n\nProvide remote support Monday - Friday, 8 AM-5 PM PT and periodic after-hours work as required.\n\nNote: During the initial 60-90-day training period, the schedule is 8AM-5PM PT\n\nPerform tech tasks as self-assigned and assigned by tech managers.\n\nProactively identify, prioritise, diagnose, troubleshoot issues and deliver accurate tech work.\n\nWalk clients through the problem-solving process in plain language terms, on their tech level.\n\nCreate, review and maintain tasks owned by self for support of client projects.\n\nMaintain awareness of current work and status, managing tasks through to successful closure.\n\nCreate tasks, to contribute to client onsite visits and related meetings.\n\nEnsure proper recording, documentation, and closure of all client inquiries using online tools.\n\nEffectively utilize online tools: ZenDesk, Asana, Airtable, OneNote and other tools as required.\n\nMonitor and update all assigned tickets on a daily basis.\n\nRecord and document tech processes to contribute to TurnPoint Tech Manual.\n\nBe an escalation resource for more junior technicians, while encouraging them to follow our formal escalation procedure.\n\nAdminister and maintain existing infrastructure for clients, including (but not limited to) servers, networks (both physical and virtual), DNS, updates, and hybrid Active Directory.\n\nPartner with Engineers in the implementation of technical solutions.\n\nConduct security audits and implement necessary measures to protect the organization's systems and data.\n\nParticipate in planning, deploying, and upgrading hardware and software systems.\n\nCreate and maintain documentation, including system configurations, procedures, and troubleshooting guides.\n\nLeadership Responsibilities: 8%\nExemplify and champion superior client communication and service.\n\nEmphasise quality, continuous improvement and high performance.\n\nEnact and champion company policies.\n\nTrack, route , and redirect issues to the correct resources and internal team for support.\n\nBalance support ticket threads, task execution and project work for timely completion.\n\nEscalate unresolved client queries to the next level of support properly and in a timely manner.\n\nAdhere to workflow best practices: attention to detail, thoroughness and follow-through.\n\nTrain and mentor the tech team.\n\nSpecial Position Requirements: 2%\nObtain and maintain technical certifications as required.\n\nOther duties as assigned.\n\nSummary\nAt TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.\nSalary Range\nCompetitive salary commensurate with experience. The salary range for this role is up to 40LPA.\nEqual Opportunity\nTurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.\n What to Expect in Our Hiring Process:\nAs part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step enables us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline.\nIf you’re unfamiliar with one-way interviews, don’t worry - we’ll guide you through it: SparkHire-Intro.mp4\nPlease keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.","description_format":"text","description_chars":7120,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T22:53:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":42188,"is_top_pay":false},"html_url":"https://alion.io/job/turn-point-systems-administrator-turnpoint-technology","json_url":"https://alion.io/job/turn-point-systems-administrator-turnpoint-technology.json","meta":{"generated_at":"2026-10-15T09:33:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419235},"rest":"https://alion.io/mcp/rest/get_company?id=4419235"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fturn-point-systems-administrator-turnpoint-technology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fturn-point-systems-administrator-turnpoint-technology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fturn-point-systems-administrator-turnpoint-technology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/turn-point-systems-administrator-turnpoint-technology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fturn-point-systems-administrator-turnpoint-technology"}]}