{"id":1633187,"url":"https://alion.io/job/turn14-customer-support-representative","title":"Customer Support Representative","company":{"id":2742860,"name":"Turn 14 Distribution, Inc.","domain":"turn14.com","url":"https://alion.io/company/turn14","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Horsham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T07:04:07Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Join Our Team as a Customer Support Representative!\nLocation: Horsham, PA – In-Office \nSchedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM, alternating between early and late shifts. \nOverview:Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You’ll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you’re friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you!\nKey Responsibilities:\nResolve order issues to ensure customer satisfaction\nProvide timely email correspondence and occasional phone support\nUpdate order statuses, obtain ETAs and tracking numbers\nExpedite order cancellations, shipping issues, and delivery exceptions\nProvide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes\nInvestigate and resolve shipment-related issues, including issuing RMAs\nWork with manufacturers to obtain credits and resolve product issues\nUnderstand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory\nNavigate and leverage ERP software programs to support daily operations\nKnowledge, Skills, and Abilities:\nPrior customer service experience required\nStrong computer skills with the ability to type ~40 WPM\nOutgoing and friendly personality with outstanding professionalism\nExcellent communication and decision-making skills\nAutomotive knowledge or service experience is a strong plus\nHigh School Diploma or equivalent required\nThere at Every Turn: Our BenefitsWe believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here’s what we offer:\nCompetitive Pay Structure\nCompany-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)\nGenerous Paid Time Off and Paid Holidays\n401(K) Match\nTuition Reimbursement\nCompany-Sponsored Events\nSubsidized Part Purchasing Program","description_format":"text","description_chars":2017,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:27:09Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:3","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/turn14-customer-support-representative","json_url":"https://alion.io/job/turn14-customer-support-representative.json","meta":{"generated_at":"2026-10-15T10:12:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2742860},"rest":"https://alion.io/mcp/rest/get_company?id=2742860"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fturn14-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fturn14-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fturn14-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/turn14-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fturn14-customer-support-representative"}]}