{"id":715630,"url":"https://alion.io/job/turncare-inventory-support-specialist-chicago-il","title":"Inventory Support Specialist (Chicago, IL)","company":{"id":685070,"name":"TurnCare","domain":"turncare.com","url":"https://alion.io/company/turncare","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US","IL"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1543},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-03T19:43:18Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-23T22:50:06Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About TurnCare\nTurnCare is a medical device company dedicated to improving patient outcomes through innovative technology. The Guardian program is a patient management system designed to help protect the health of critically ill patients. We are committed to delivering responsive customer support, reliable operational execution, and strong cross-functional partnership throughout the Guardian program lifecycle.\nRole Description\nLocation: Remote - US - Central (Chicago, IL) \nThe Inventory Support Specialist (ISS) is the operational owner and field liaison for Guardian equipment management within assigned customer accounts. The ISS ensures that equipment is available, accurately tracked, properly installed, operationally ready, and moved efficiently through hospital workflows. This role coordinates closely with Biomedical Engineering, Supply Chain, Shipping and Receiving, Environmental Services, Patient Transport, frontline hospital staff, and internal TurnCare teams.\nThe ISS combines inventory discipline, customer service, field execution, and foundational product support. The position supports pilots, go-lives, commercialization, account expansion, routine rounding, troubleshooting, returns, and replacement workflows. Success requires strong organization, attention to detail, ownership, sound judgment, comfort working in acute-care environments, and the ability to operate independently in a fast-paced, team-oriented setting.\nDuties & Responsibilities\nInventory Ownership and Control\nServe as the primary onsite operational owner for Guardian inventory within assigned facilities and health systems.\nImplement and maintain standardized inventory tracking and control processes for controllers, surfaces, clamps, straps, accessories, replacement equipment, and backup inventory.\nPerform routine inventory audits; reconcile missing, damaged, underused, or unaccounted-for equipment and communicate corrective actions.\nMonitor inventory levels, product access, utilization patterns, storage locations, and readiness to support patient care and customer demand.\nPartner with clinical and operational stakeholders to align inventory placement and par levels with utilization trends, unit needs, go-live requirements, and expansion plans.\nClean, repackage, stage, redistribute, and account for equipment in accordance with approved TurnCare procedures and hospital infection-prevention requirements.\nCoordinate equipment retrieval, replacement, and redistribution to minimize downtime and maintain operational continuity.\nHospital Department Relationships and Workflow Coordination\nEstablish and maintain effective working relationships with the following hospital departments and operational partners:\n Biomedical Engineering (Biomed): Coordinate maintenance and repair workflows, faulty-equipment evaluation, work-order escalation, troubleshooting, and tracking of equipment sent for repair or replacement.\nSupply Chain: Coordinate inventory movement, storage, accountability, replacement logistics, inventory reconciliation, and utilization reporting.\nShipping and Receiving: Coordinate inbound and outbound Guardian shipments, return shipments, packaging standards, shipping documentation, shipment tracking, and delivery confirmation.\n Environmental Services (EVS): Clarify cleaning and disinfection ownership, reinforce approved cleaning workflows, and support timely equipment turnaround and readiness.\nPatient Transport: Support education and workflow alignment for safe, efficient movement of Guardian equipment throughout the facility and escalate barriers that affect equipment availability or patient movement.\n Frontline Clinical and Unit Leadership: Support operational workflow adherence, equipment access, issue identification, and escalation while deferring clinical decision-making and patient-care education to qualified clinical personnel.\nEquipment Deployment, Installation, and Readiness\nInstall and remove Guardian-related clamps, straps, and associated equipment after completing required TurnCare training and competency validation.\nVerify that equipment is properly secured, correctly configured, functional, and ready for use.\nIdentify and address gaps in installation standards through immediate correction, operational reinforcement, and escalation when needed.\nComplete monthly quality sampling of clamp and strap placement at assigned facilities and maintain the site-specific tools required to perform checks.\nSupport inventory deployment, staging, equipment placement, and readiness during pilots, go-lives, expansions, and other customer transitions.\nCoordinate backup and replacement inventory to ensure continuity during repairs, surges, expansions, or unexpected equipment needs.\nProduct Support, Troubleshooting, and Equipment Returns\nServe as the primary operational point of contact for customers reporting faulty, damaged, missing, or nonfunctioning Guardian equipment.\nCoordinate issue intake, determine appropriate next steps within established protocols, facilitate communication among hospital departments and TurnCare teams, and ensure timely follow-up through resolution.\nPerform approved initial troubleshooting before equipment return, including visual inspection, verification of power or connectivity concerns, basic operational testing, accessory checks, and identification of common failure patterns.\nPartner with Biomed and Supply Chain so they function as the centralized control point for incoming and outgoing equipment movement according to facility workflow.\nCoordinate local pickup, shipment, return authorization, replacement deployment, packaging, labels, and return documentation.\nSupport equipment pickup and replacement activities and act as the bridge between customer operations and TurnCare Manufacturing, Engineering, Supply Chain, Service, and Operations.\nAfter formal training, certification, and authorization, perform approved limited field-service tasks and component replacement in accordance with defined protocols, escalation criteria, and documentation standards.\nProduct Defect/Return Tracking and Documentation\nComplete Product Defect/Return Tracking (PDRT) entries and related service documentation accurately and promptly. Required information may include:\nDevice serial number and equipment type.\nDetailed description of the issue, damage, or failure condition.\nTroubleshooting steps attempted and the outcome of each attempt.\nDate and time the issue was identified.\nFacility, department, and unit impacted.\nWhether replacement equipment is required and the disposition of the affected device.\nRelevant examples such as broken ground prongs, dropped controllers, connectivity issues, or visible physical damage.\nGo-Live, Rounding, and Expansion Support\nProvide onsite support during pilots and commercialization launches, including daily equipment rounding during the initial stabilization period, typically the first two weeks following go-live.\nValidate inventory, support workflows, reinforce approved operational education, engage staff, escalate issues rapidly, and identify operational gaps or adoption barriers.\nComplete routine post-go-live rounding, generally monthly unless a different cadence is approved based on customer engagement, inventory performance, support volume, operational stability, and facility ownership.\nTransition mature accounts to an every-other-month, quarterly, or as-needed support cadence when approved by TurnCare leadership and the account team.\nAssist with expansion planning, forecasting, inventory scaling, and readiness for additional units, facilities, or health-system deployment.\nReporting, Customer Experience, and Continuous Improvement\nMaintain accurate inventory, service, support, shipment, audit, and rounding records in approved TurnCare systems.\nTrack recurring equipment issues, escalation patterns, turnaround times, inventory variances, and operational risks.\nProvide timely operational updates to Clinical Sales Specialists, Customer Success, Clinical teams, Operations leadership, Manufacturing, Supply Chain, and other internal stakeholders.\nBuild trust with frontline staff and hospital operational partners through responsive communication, professionalism, reliability, and follow-through.\nProactively surface customer concerns, workflow barriers, equipment risks, and opportunities to improve adoption, uptime, and operational efficiency.\nParticipate in process-improvement initiatives and help standardize inventory, troubleshooting, shipping, return, and documentation workflows across customer accounts.\nMaintain confidentiality, discretion, and sound business judgment in all customer and internal relationships.\nDemonstrate a customer-first mindset while balancing patient safety, regulatory requirements, operational standards, and company priorities.\nQualifications \nMinimum Qualifications\nHigh school diploma or equivalent required; associate degree or relevant technical, logistics, healthcare, or supply-chain education preferred.\nMinimum of one year of experience in inventory management, logistics, supply chain, medical equipment support, field service, healthcare operations, or a closely related role.\nExperience performing inventory audits, reconciling equipment, managing shipments, or coordinating repair and replacement workflows.\nValid driver’s license and reliable transportation.\nProficiency with Microsoft Outlook, Word, Excel, PowerPoint, and virtual meeting platforms; ability to learn company inventory, service, CRM, and documentation systems.\nPreferred Qualifications\nExperience working in hospitals, acute-care settings, biomedical engineering, medical device operations, durable medical equipment, or healthcare supply chain.\nExperience supporting product implementations, go-lives, field operations, or multi-site customer accounts.\nExperience with basic equipment troubleshooting, service documentation, shipping and receiving, or return-material processes.\nDemonstrated ability to analyze inventory and utilization information and translate findings into operational action.\nSkills & Competencies \nInventory Management and Operational Discipline: Maintains accurate records, follows standardized processes, notices discrepancies, and closes gaps promptly.\nCustomer Focus: Responds with urgency, professionalism, and empathy while maintaining clear ownership and follow-through.\nCommunication: Communicates clearly and effectively with frontline staff, hospital leaders, technical departments, and internal teams in person, by phone, and in writing.\nRelationship Building: Builds trust quickly and sustains productive working relationships across multiple hospital departments.\nProblem Solving and Judgment: Assesses issues, applies approved protocols, determines when to escalate, and makes sound decisions in changing environments.\nAttention to Detail: Accurately records serial numbers, shipment details, service history, inventory status, and required documentation.\nIndependence and Accountability: Plans work, manages priorities, meets commitments, and operates effectively with limited direct supervision.\nAdaptability and Learning Agility: Responds constructively to changing schedules, customer needs, product updates, and evolving operational processes.\nCollaboration: Partners effectively with Clinical Sales Specialists, Customer Success, Clinical, Operations, Manufacturing, Engineering, Supply Chain, EVS, Transport, and Biomed.\n Professional Presence: Represents TurnCare appropriately in customer environments and demonstrates reliability, discretion, self-awareness, and a positive attitude.\nWork Environment\nUp to 75%, including local hospital travel, may include some weekend and holiday traveling\nComfortable entering and working in acute-care and critical-care patient environments and complying with all hospital policies.\nAble to lift, carry, push, pull, stage, and transport equipment weighing approximately 25 pounds, with or without reasonable accommodation.\nAble to stand and walk...","description_format":"text","description_chars":13486,"description_truncated":true,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Israel","iso":"IL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-11T05:56:42Z"}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.357,"p_room":0.28,"age_days":50,"expected_fill_days":15,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/turncare-inventory-support-specialist-chicago-il","json_url":"https://alion.io/job/turncare-inventory-support-specialist-chicago-il.json","meta":{"generated_at":"2026-09-24T03:17:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}