{"id":2339906,"url":"https://alion.io/job/turno-service-head","title":"Service Head","company":{"id":59547,"name":"Turno","domain":"turnoev.com","url":"https://alion.io/company/turno","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":3500,"max_usd":8500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2950},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T07:25:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-10T17:26:09Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Turno (Brand of Blubble Pvt Ltd) is an Electric Vehicle company that helps operators of commercial vehicles to switch to EVs. Turno does this by providing a wide selection of vehicles from partner OEMs, affordable financing, and battery value guarantees to ensure the highest return on value for EV owners. Turnos mission is to transition gasoline miles to electric miles in India. Turno is founded by Hemanth Aluru and Sudhindra Reddy Pidapa - experienced entrepreneurs in the mobility industry with a strong track record of value creation. Recently, they led Zoomcar, India's largest personal mobility platform.\nCommercial Vehicles contribute 80-90% of fuel burnt today - those are the miles we want to replace with EV miles. And even though commercial EVs exist, adoption has been slow .\nJob Title: Service Head\nLocation: Bangalore\nExperience: 8-10 years\nIndustry Preference: : EV / Automobile / Commercial Vehicles / Service Operations\nJob Summary:\nWe are looking for a highly driven and ethical Service Manager to lead Pan India Operations & Service for Used EV Three-Wheeler Commercial Vehicles and EV Passenger Autos. The role will be responsible for setting up scalable service operations, managing field teams, building strong service networks, and ensuring operational excellence across the country.\nThis role demands strong field execution capability, team leadership, SOP-driven management, and high integrity standards.\nResponsibilities:\n1. Service Management (PAN India)\n\nLead end-to-end operations and service strategy for Used EV 3W Commercial Vehicles & Passenger Autos.\n\nSet up and streamline field operations across multiple states.\n\nDrive operational efficiency, service turnaround time (TAT), and customer satisfaction.\n\nMonitor regional performance and ensure service quality consistency nationwide.\n2. Team Leadership & Field Management\n\nManage and scale Service Managers and field technicians across India.\n\nDefine clear KRAs and KPIs for Service Managers, Technicians, and regional teams.\n\nDrive performance through structured review mechanisms.\n\nBuild a strong culture of accountability, integrity, and ownership.\n3. Network & Ecosystem Development\n\nLeverage existing network of Service Managers, workshops, and blue-collar workforce across India (preferred).\n\nDevelop and expand service partner networks across Tier 1, 2 & 3 cities.\n\nEnsure availability of skilled technicians and trained manpower.\n4. Performance and Reporting\n\nDefine measurable KPIs such as:\n\nService TAT\n\nFirst-time fix rate\n\nCost per service\n\nFleet uptime\n\nCustomer satisfaction score\n\nConduct periodic audits and performance reviews.\n\nProvide MIS and operational dashboards to leadership.\n5. Governance and Ethics\n\nMaintain highest standards of integrity, values, and ethical conduct.\n\nEnsure transparent vendor management and cost controls.\n\nDrive compliance across all operational processes.\nQualifications & Experience\n\n8-10 years of experience in Operations, primarily in Field Operations within the Service Industry.\n\nProven experience managing Pan India teams.\n\nStrong exposure to Automobile / Commercial Vehicles / EV / Fleet Service Operations.\n\nExperience in setting up operations from scratch is highly preferred.\n\nStrong understanding of technician productivity, workshop management, and service economics.\n\nExcellent leadership, stakeholder management, and execution skills.\nPreferred Profile\n\nExperience in EV ecosystem or 3W commercial vehicle service.\n\nWillingness to travel - 30 %\n\nStrong network of service managers and blue-collar workforce across India.\n\nExposure to refurbishment, used vehicle operations, or asset-heavy business models.\n\nHigh ownership mindset with entrepreneurial approach.\nKey Competencies\n\nOperational Excellence\n\nField Execution\n\nProcess Orientation\n\nTeam Leadership\n\nVendor & Network Management\n\nData-driven Decision Making\n\nHigh Integrity & Ethical Standards","description_format":"text","description_chars":3901,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Mobility","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-12T11:07:15Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.824,"p_room":0.75,"age_days":28,"expected_fill_days":29,"reasons":["conf:0","win:late"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/turno-service-head","json_url":"https://alion.io/job/turno-service-head.json","meta":{"generated_at":"2026-11-10T21:44:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59547},"rest":"https://alion.io/mcp/rest/get_company?id=59547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fturno-service-head"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fturno-service-head"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fturno-service-head"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/turno-service-head\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fturno-service-head"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2339906}},{"tool":"search_jobs","arguments":{"company":"turnoev.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2339906},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}