{"id":3704556,"url":"https://alion.io/job/turtle-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2146685,"name":"Turtle","domain":"turtle.com","url":"https://alion.io/company/turtle-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin Township, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:33:53Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T11:08:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Turtle?\nAt Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service-and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!\nAbout the Role\nThe Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information.\nWhat You'll Do\nPhone contact with customers\nScheduling customer returns\nProcessing refused orders\nResolving inbound receiving discrepancies\nAssist with vendor problems\nCoordinate office billing\nUse knowledge of electrical products \nComplete sales and orders and manage payments\nWhat You'll Bring\nHigh School Diploma or equivalent\nExperience in customer service\nMicrosoft Word and Excel experience preferred\nStrong customer service skills\nPleasant phone demeanor\nAbility to multi-task\nAbility to be flexible \nDraft and respond to emails in a professional manner \nWhat We Offer\nWe offer a competitive benefits package that includes:\n401(k) plan\nHealth insurance\nDental insurance\nVision insurance\nLife insurance\nPaid holidays\nVacation\nEmployee negotiated discounts\nWho We Are\nFounded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.\nWhat To Do Next\nYou can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle.\nTurtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 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