{"id":3545923,"url":"https://alion.io/job/tutor-intelligence-support-manager-sonny-team","title":"Support Manager, Sonny Team","company":{"id":5788,"name":"Tutor Intelligence","domain":"tutorintelligence.com","url":"https://alion.io/company/tutorintelligence","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":89,"open_postings":36,"ghost_share":0,"stale_share":0.222,"repost_share":0,"time_to_fill_p50_days":135,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watertown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T14:44:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T07:06:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Tutor\nWe believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business.\nTutor Intelligence is changing that.\nTutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence.\nFounded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.\nOur mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.\nWhy Tutor?\nWhether you’re designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn’t sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.\nOur team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other’s backs. If you love hard problems and creating things that didn’t exist before, you’ll fit right in.\nThe Role\nLead the team that keeps every Sonny robot monitored and supported on every shift.\nMost support leaders inherit a playbook. This seat writes one. Sonny is a new kind of robot, operated remotely and deployed in customer facilities, and the way it gets supported is still being built. For a leader tired of running a support desk that only reacts, this is a chance to shape how support works for a robot that has never been deployed at this scale.\nThe Support Manager, Sonny Team owns daily support for the Sonny platform: the people, the shifts and the quality of every ticket. The role reports to the Head of Robot Operations and Reliability, leads the Sonny operator and support team, and directs the outside support agents assigned to the platform. Coverage gaps get closed before they become problems, hardware issues reach maintenance with the details needed to act, and a weekly report shows how the team and the platform are performing. The work shows up directly on customer production floors.\nThe best fit for this seat cares as much about growing a team as about keeping robots running. Look for someone who stays steady when a shift gets busy and keeps the team steady too, someone who coaches people until they improve, and someone who picks up new software and AI tools quickly. Robotics experience helps but isn’t required; leadership track record and mindset matter more.\nRequirements\n3+ years in technical support, operations, or a similar fast-paced technical environment.\n1+ years leading a team or a shift, formally or informally.\nA track record of coaching people and seeing them improve.\nComfort with ticketing systems, schedules and operational data in spreadsheets.\nClear, calm communication with operators, engineers and leadership.\nPicks up new software and AI tools quickly; both are part of daily work here.\nAble to work in office in Watertown, MA, on a primary day shift, with flexibility to cover gaps when needed.\nNice to haves\nExperience in robotics, automation, remote operations, manufacturing or logistics.\nHas built a schedule, process or training program that a team still uses.\nHas run support for a product in its early days, while the rules were still being written.","description_format":"text","description_chars":4204,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Industrial Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-10-30T20:44:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":135,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/tutor-intelligence-support-manager-sonny-team","json_url":"https://alion.io/job/tutor-intelligence-support-manager-sonny-team.json","meta":{"generated_at":"2026-11-01T09:59:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5788},"rest":"https://alion.io/mcp/rest/get_company?id=5788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftutor-intelligence-support-manager-sonny-team"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftutor-intelligence-support-manager-sonny-team"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftutor-intelligence-support-manager-sonny-team"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tutor-intelligence-support-manager-sonny-team\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftutor-intelligence-support-manager-sonny-team"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545923}},{"tool":"search_jobs","arguments":{"company":"tutorintelligence.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545923},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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