{"id":1472789,"url":"https://alion.io/job/tutor-intelligence-technical-customer-engineer","title":"Technical Customer Engineer","company":{"id":5788,"name":"Tutor Intelligence","domain":"tutorintelligence.com","url":"https://alion.io/company/tutorintelligence","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0,"stale_share":0.15,"repost_share":0,"time_to_fill_p50_days":161,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Watertown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Physical AI","optional":true}],"status":"live","first_seen_at":"2026-09-29T14:52:18Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T08:06:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Company\nTutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.\nFounded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts - a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.\nThe Role\nWe're looking for a technically credible, customer-oriented engineering thinker to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites - the person their operations, engineering, and maintenance teams trust when something matters - and you'll be accountable for the operational and technical success of those deployments over time.\nThis is not a traditional Customer Success role, and it's not a product engineering role either. You won't be writing application code, designing novel robotic applications, or doing core feature development. What you will do is develop deep working knowledge of our systems, diagnose issues across software, mechanical, and process dimensions in your customers' real-world environments, and partner with engineering to execute technical improvements that make your customers successful. The work is genuinely technical - you need to understand how our robots work well enough to be the credible technical voice on the customer side - but the goal is to help customers operationally and technically utilize the product we've built, not to extend it.\nThe role is also genuinely relationship-driven. The customers in your portfolio will know you, trust you, and call you first when they need help. You'll spend meaningful time on-site at your facilities, remote time on technical diagnosis and tuning, and ongoing time partnering with your customers' engineering and operations leaders. Internally, you'll work alongside our engineering, support, and maintenance teams, and your insights from the field will directly shape our product roadmap.\nThis role sits at the intersection of robotics, operations, and customer partnership. The right person is energized by all three.\nRole and Responsibilities\nOwn a portfolio of customer sites end-to-end: be the primary technical partner for each, build deep trust with their operations, engineering, and maintenance teams, and be accountable for the operational and technical success of those deployments\nDevelop deep working knowledge of our robot systems - software, hardware, and operational characteristics - sufficient to diagnose issues credibly and partner with engineering on resolution\nDiagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis\nPartner with our engineering team to execute technical improvements that benefit your customers - bringing context, prioritization, and field validation, rather than writing the code yourself\nTrack the health and performance of your assigned fleet - uptime, reliability, throughput, customer satisfaction - and proactively act on signals\nTranslate field reality into product insights for our engineering and product teams; be the voice of your customers in our internal roadmap conversations\nPartner with Account Executives on expansion conversations where customer success creates natural opportunities for growth\nWhat you'll Bring\n2-5+ years of experience in a technical customer-facing role: applications engineering, field engineering, robotics deployment, solutions engineering, technical account management, or similar\nTechnical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics technology\nComfort working hands-on with both software and physical systems, especially in real-world operational environments\nAptitude for developing deep working knowledge of complex technical systems built by others - you don't need to build it from scratch, you need to understand it deeply enough to diagnose, tune, and improve outcomes\nGenuine relationship orientation - you take pride in being trusted by customers over time, not just in delivering projects\nStrong communication skills; able to be technically credible with customer engineering and ops teams, and clear with non-technical operators and leaders\nWillingness to spend meaningful time on-site at customer facilities\nNice to haves (zero or more)\nDirect experience deploying or supporting robotics in production environments\nBackground in warehouse, manufacturing, or other industrial operations\nExperience working closely with engineering teams to diagnose and resolve technical issues - bringing field context to engineering decisions\nDeep interest in robotics, automation, or the future of physical AI","description_format":"text","description_chars":5235,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Industrial Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-09-29T17:12:25Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":161,"reasons":["conf:8","velocity","win:early","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/tutor-intelligence-technical-customer-engineer","json_url":"https://alion.io/job/tutor-intelligence-technical-customer-engineer.json","meta":{"generated_at":"2026-10-01T09:31:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":153,"day_limit":5000,"remaining_today":4847,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}