{"id":4287567,"url":"https://alion.io/job/tutor-perini-associate-helpdesk-technician","title":"Associate Helpdesk Technician","company":{"id":2927700,"name":"Tutor Perini","domain":"tutorperini.com","url":"https://alion.io/company/tutorperini","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":85,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New Rochelle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Cortex XDR","optional":true},{"name":"CyberArk","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"TCP/IP","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-13T22:18:48Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:18:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The expected hourly range for this position is $30.00 - $35.00 depending on experience.\nApplicants must be eligible to work in the United States without visa sponsorship now or in the future.\nAll staffing agency inquiries must be directed exclusively to internal recruiter Matt Bachman at . Direct contact from agencies to other employees is not permitted.\nTutor Perini Corporation is seeking an Associate Helpdesk Technician to join our office in New Rochelle, New York.\nAbout Tutor Perini Corporation:\nExtraordinary Projects, Exceptional Performance\nTutor Perini Corporation is a leading civil, building, and specialty Construction Company that believes integrity, teamwork, and a collaborative approach are fundamental to our business success.\nExtraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are necessary to execute massive undertakings on near-impossible deadlines.\nFrom coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access projects and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport expansions and bridge projects.\nExtraordinary Projects need Exceptional Talent\nDESCRIPTION:\nAs an Associate Helpdesk Technician at Tutor Perini Corporation, reporting to the Manager of IT Operations, you will have the opportunity to:\nRespond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.\n\nManage user account changes in Active Directory/Entra ID.\n\nDocument and escalate incidents to responsible groups when necessary.\n\nPrepare and publish self-help documentation for common “how to” problems.\n\nProactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.\n\nImage new PC’s and update images on currently deployed PC’s utilizing the SmartDeploy platform.\n\nInventory new equipment and software and perform periodic audits of deployed assets.\n\nREQUIREMENTS:\nHigh School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor’s degree is preferred.\n\nMinimum of two years of IT service desk experience\n\nCompTIA A+ certification preferred\n\nMicrosoft Certified Professional preferred\n\nKCS (Knowledge Centered Service) or equivalent certification is a plus.\n\nProven mastery of Windows operating systems, including Windows 11.\n\nStrong working knowledge of Active Directory - ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.\n\nAbility to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).\n\nAbility to troubleshoot network connection issues - both wired and wireless.\n\nUnderstand and troubleshoot Microsoft Office 365 applications.\n\nAbility to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.\n\nExcellent documentation and organizational skills.\n\nStrong troubleshooting and problem-solving skills.\n\nExcellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.\n\nMust be self-motivated and be able to work independently.\n\nRELEVANT TECHNOLOGIES:\nWindows 11\n\nMicrosoft Active Directory/Entra ID\n\nMicrosoft M365 Outlook/Exchange\n\nMS Office 365 including Excel, Word, and PowerPoint\n\nMimecast\n\nWindows Remote Desktop services\n\nSmartDeploy\n\nCortex XDR\n\nBomgar Remote Support\n\nNinja One\n\nTCP/IP\n\nCisco AnyConnect VPN\n\nCyberArk/Idira\n\nCitrix Workspace/Xen desktop\n\nDesktop Authority\n\nKnowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.\n\nOUR MISSION\nWe build critical infrastructure that creates a better world.\nOUR VISION\nWe strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.\nTutor Perini builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.\nEqual Opportunity Employer","description_format":"text","description_chars":4776,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transport Infrastructure","Construction"],"lifecycle":[{"event":"open","at":"2026-11-13T22:18:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-14T00:20:08Z"},"pay":null,"html_url":"https://alion.io/job/tutor-perini-associate-helpdesk-technician","json_url":"https://alion.io/job/tutor-perini-associate-helpdesk-technician.json","meta":{"generated_at":"2026-11-14T00:20:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2927700},"rest":"https://alion.io/mcp/rest/get_company?id=2927700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftutor-perini-associate-helpdesk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftutor-perini-associate-helpdesk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftutor-perini-associate-helpdesk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tutor-perini-associate-helpdesk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftutor-perini-associate-helpdesk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4287567}},{"tool":"search_jobs","arguments":{"company":"tutorperini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4287567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}